(not sure why this is marked as "incomplete": do you need any other info
from me?)

** Description changed:

  This has started happening in the last month or so. I have a clean LTS
  20.04.1 that is kept up to date.
  
  On boot, the menu is presented to select what to boot, but quite often
  (currently about 90% of boots), NONE OF THE KEYS WORK, so I cannot
  select what to boot!
  
  Randomly, sometimes the keys do work.
  
  This used to work fine all the time, so maybe it's a fairly recent
  change to grub?
  
  I've seen various other similar bugs with various potential solutions,
  and I've tried most of them with no luck.
  
  To me, there seems to be some kind of timing issue that causes the
  keyboard not to be detected properly some of the time, and is making
  boot-choice IMPOSSIBLE!
  
  This is a critical bug for me, and it's making it impossible for me to
  boot into Windows (in my dual boot), which is making the computer almost
  useless for me!
  
  As a note, I would hope that an LTS release *never* changed grub unless
  _ritical_ as without a working grub, I cannot use Ubuntu! Thankfully,
  Ubuntu is my default, so I can always boot into that, and the keyboard
  is always fine there, but this is a very annoying problem that's making
  my PC only half-useful, so please can you give this urgent attention and
  fix it, thanks!!
  
  
  my system info:
  
  $ lsb_release -rd
  Description:  Ubuntu 20.04.1 LTS
  Release:      20.04
  
  $ apt-cache policy grub2
  grub2:
    Installed: (none)
    Candidate: 2.04-1ubuntu26.7
    Version table:
       2.04-1ubuntu26.7 500
          500 http://gb.archive.ubuntu.com/ubuntu focal-updates/universe amd64 
Packages
       2.04-1ubuntu26.2 500
          500 http://security.ubuntu.com/ubuntu focal-security/universe amd64 
Packages
       2.04-1ubuntu26 500
          500 http://gb.archive.ubuntu.com/ubuntu focal/universe amd64 Packages
  
  What I expected: to be able to choose an OS to boot
  What happened: the keys do not work, so I cannot choose anything and the 
default is always selected instead).
  --- 
  ProblemType: Bug
  ApportVersion: 2.20.11-0ubuntu27.14
  Architecture: amd64
  CasperMD5CheckResult: skip
  CurrentDesktop: XFCE
  DistroRelease: Ubuntu 20.04
  InstallationDate: Installed on 2020-02-23 (320 days ago)
  InstallationMedia: Ubuntu 18.04.4 LTS "Bionic Beaver" - Release amd64 
(20200203.1)
  NonfreeKernelModules: nvidia_modeset nvidia
  Package: grub2 (not installed)
  ProcVersionSignature: Ubuntu 5.4.0-59.65-generic 5.4.78
  Tags:  focal
  Uname: Linux 5.4.0-59-generic x86_64
  UpgradeStatus: Upgraded to focal on 2020-09-29 (100 days ago)
  UserGroups: adm audio cdrom dip docker kvm libvirt lpadmin microk8s plugdev 
sambashare sudo
  _MarkForUpload: True
+ --- 
+ ProblemType: Bug
+ ApportVersion: 2.20.11-0ubuntu27.16
+ Architecture: amd64
+ CasperMD5CheckResult: skip
+ CurrentDesktop: XFCE
+ DistroRelease: Ubuntu 20.04
+ InstallationDate: Installed on 2020-02-23 (367 days ago)
+ InstallationMedia: Ubuntu 18.04.4 LTS "Bionic Beaver" - Release amd64 
(20200203.1)
+ NonfreeKernelModules: nvidia_modeset nvidia
+ Package: grub2 (not installed)
+ ProcVersionSignature: Ubuntu 5.4.0-65.73-generic 5.4.78
+ Tags:  focal
+ Uname: Linux 5.4.0-65-generic x86_64
+ UpgradeStatus: Upgraded to focal on 2020-09-29 (147 days ago)
+ UserGroups: adm audio cdrom dip docker kvm libvirt lpadmin microk8s plugdev 
sambashare sudo
+ _MarkForUpload: True

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https://bugs.launchpad.net/bugs/1910571

Title:
  menu-selection keys do not work (intermittently, but frequently making
  boot choice impossible!)

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