Oliver, I did what you said and sent the terminal output. Hope it helps you fix the bug!
john On Mon, Mar 1, 2021 at 10:35 AM Olivier Tilloy <1917...@bugs.launchpad.net> wrote: > If you don't mind installing debug packages that use a substantial > amount of space, could you do the following: > > sudo apt install firefox-dbg > firefox -g > > At the (gdb) prompt, type "r" then return. When the crash happens, you > should be getting another (gdb) prompt, type "t a a bt" then return, > press the return key until there is no more of the backtrace to display, > then copy-paste the contents of the terminal to a text file and attach > it here. > > This would be very helpful to understand where the crash is occuring. > Many thanks in advance! > > -- > You received this bug notification because you are subscribed to the bug > report. > https://bugs.launchpad.net/bugs/1917191 > > Title: > firefox will not start after it crashed unexpectedly > > Status in firefox package in Ubuntu: > Incomplete > > Bug description: > firefox crashed unexpectedly, and it will not start or restart. I am > running the latest ubuntu-20.04.2 LTS, all updates applied. firefox > 86.0+build3 > --- > ProblemType: Bug > AddonCompatCheckDisabled: False > ApportVersion: 2.20.11-0ubuntu27.16 > Architecture: amd64 > AudioDevicesInUse: > USER PID ACCESS COMMAND > /dev/snd/controlC0: johnfg 1725 F.... pulseaudio > /dev/snd/controlC1: johnfg 1725 F.... pulseaudio > BuildID: 20210222142601 > CasperMD5CheckResult: skip > Channel: Unavailable > CurrentDesktop: ubuntu:GNOME > DefaultProfileExtensions: extensions.sqlite corrupt or missing > DefaultProfileIncompatibleExtensions: Unavailable (corrupt or > non-existant compatibility.ini or extensions.sqlite) > DefaultProfileLocales: extensions.sqlite corrupt or missing > DefaultProfilePrefErrors: Unexpected character ',' before close > parenthesis @ /usr/lib/firefox/omni.ja:greprefs.js:348 > DefaultProfilePrefSources: prefs.js > DefaultProfileThemes: extensions.sqlite corrupt or missing > DistroRelease: Ubuntu 20.04 > ForcedLayersAccel: False > InstallationDate: Installed on 2020-02-22 (371 days ago) > InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) > IpRoute: > default via 192.168.1.1 dev wlp10s0 proto dhcp metric 600 > 10.8.0.0/24 via 10.8.0.17 dev tun0 > 10.8.0.17 dev tun0 proto kernel scope link src 10.8.0.18 > 169.254.0.0/16 dev wlp10s0 scope link metric 1000 > 192.168.1.0/24 dev wlp10s0 proto kernel scope link src 192.168.1.8 > metric 600 > NonfreeKernelModules: openafs > Package: firefox 86.0+build3-0ubuntu0.20.04.1 > PackageArchitecture: amd64 > ProcEnviron: > TERM=xterm-256color > PATH=(custom, no user) > XDG_RUNTIME_DIR=<set> > LANG=en_US.UTF-8 > SHELL=/bin/bash > ProcVersionSignature: Ubuntu 5.4.0-66.74-generic 5.4.86 > Profile0Extensions: extensions.sqlite corrupt or missing > Profile0IncompatibleExtensions: Unavailable (corrupt or non-existant > compatibility.ini or extensions.sqlite) > Profile0Locales: extensions.sqlite corrupt or missing > Profile0PrefErrors: Unexpected character ',' before close parenthesis @ > /usr/lib/firefox/omni.ja:greprefs.js:348 > Profile0PrefSources: prefs.js > Profile0Themes: extensions.sqlite corrupt or missing > Profiles: > Profile1 (Default) - LastVersion=80.0/20200818235255 (Out of date) > Profile0 - LastVersion=86.0/20210222142601 > RunningIncompatibleAddons: False > Tags: focal > Uname: Linux 5.4.0-66-generic x86_64 > UpgradeStatus: Upgraded to focal on 2020-04-24 (309 days ago) > UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo > _MarkForUpload: True > dmi.bios.date: 07/05/2011 > dmi.bios.vendor: American Megatrends Inc. > dmi.bios.version: V4.00L12 > dmi.board.asset.tag: No Asset Tag > dmi.board.name: CF52-4 > dmi.board.vendor: Panasonic Corporation > dmi.board.version: 1 > dmi.chassis.asset.tag: No Asset Tag > dmi.chassis.type: 10 > dmi.chassis.vendor: Panasonic Corporation > dmi.chassis.version: 001 > dmi.modalias: > dmi:bvnAmericanMegatrendsInc.:bvrV4.00L12:bd07/05/2011:svnPanasonicCorporation:pnCF-52SLGDD1M:pvr004:rvnPanasonicCorporation:rnCF52-4:rvr1:cvnPanasonicCorporation:ct10:cvr001: > dmi.product.family: CF52-4 > dmi.product.name: CF-52SLGDD1M > dmi.product.sku: CF-52SLGDD1M > dmi.product.version: 004 > dmi.sys.vendor: Panasonic Corporation > > To manage notifications about this bug go to: > > https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/1917191/+subscriptions > -- John F. Godfrey, Pastor Belgrade Christian Assembly Belgrade, Montana USA "Jesus said to him, 'I am the Way, the Truth, and the Life; no one comes to the Father, except through Me'" (John 14:6). -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1917191 Title: firefox will not start after it crashed unexpectedly To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/1917191/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
