Public bug reported: change [printer] driver selected. then 'select printer from data base' clicked. freezes on 'searching for drivers'. choice to 'force quit' or 'wait' appears but 'searching for drivers ' message freezes over the 'force quit/wait' message.
ProblemType: Bug DistroRelease: Ubuntu 20.10 Package: cups 2.3.3-3ubuntu1 ProcVersionSignature: Ubuntu 5.8.0-54.61-generic 5.8.18 Uname: Linux 5.8.0-54-generic x86_64 ApportVersion: 2.20.11-0ubuntu50.6 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Mon May 24 17:48:25 2021 InstallationDate: Installed on 2018-05-10 (1110 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426) KernLog: Lpstat: device for HP_OfficeJet_8010_series_747033_: implicitclass://HP_OfficeJet_8010_series_747033_/ device for HP_OfficeJet_Pro_6970_C04CF1_USB_: hp:/usb/OfficeJet_Pro_6970?serial=TH6C753105 device for MG5400-series: usb://Canon/MG5400%20series?serial=30D4AD&interface=1 MachineType: Hewlett-Packard 220-1010a Papersize: a4 PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/MG5400-series.ppd', '/etc/cups/ppd/HP_OfficeJet_8010_series_747033_.ppd', '/etc/cups/ppd/HP_OfficeJet_Pro_6970_C04CF1_USB_.ppd'] failed with exit code 2: grep: /etc/cups/ppd/MG5400-series.ppd: Permission denied grep: /etc/cups/ppd/HP_OfficeJet_8010_series_747033_.ppd: Permission denied grep: /etc/cups/ppd/HP_OfficeJet_Pro_6970_C04CF1_USB_.ppd: Permission denied ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_NZ.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-54-generic root=UUID=3675aa14-c77b-4e55-9fe8-fb9631834d4b ro quiet splash vt.handoff=7 SourcePackage: cups UpgradeStatus: Upgraded to groovy on 2021-02-26 (86 days ago) dmi.bios.date: 07/21/2011 dmi.bios.release: 7.2 dmi.bios.vendor: AMI dmi.bios.version: 7.02 dmi.board.asset.tag: 3CR1351T4R dmi.board.name: 2AC3 dmi.board.vendor: PEGATRON CORPORATION dmi.board.version: 1.02A dmi.chassis.asset.tag: 3CR1351T4R dmi.chassis.type: 3 dmi.chassis.vendor: Hewlett-Packard dmi.modalias: dmi:bvnAMI:bvr7.02:bd07/21/2011:br7.2:svnHewlett-Packard:pn220-1010a:pvr1.02A:rvnPEGATRONCORPORATION:rn2AC3:rvr1.02A:cvnHewlett-Packard:ct3:cvr: dmi.product.family: 103C_53316J G=D dmi.product.name: 220-1010a dmi.product.sku: QU221AA#ABG dmi.product.version: 1.02A dmi.sys.vendor: Hewlett-Packard ** Affects: cups (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug groovy -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1929376 Title: freezes on 'searching for drivers' To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1929376/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs