Hi Alex: I gave it a go during Mark's presentation. I am sorry to report it is not solved.
Wifi6 is freezing on a regular basis, while non-wife6 connections are just fine. Here's the dmesg appended. Best Regards, Steve On Sun, Jul 18, 2021 at 10:01 AM Steve Barriault <shidif...@gmail.com> wrote: > OK Alex, made it to step 4. > > For step 5, I need to try a Web meeting. I should have a way to attempt > this tomorrow and let you know if it worked or not. > > Best Regards, > > Steve > > On Fri, Jul 16, 2021 at 7:15 AM Alex Tu <1932...@bugs.launchpad.net> > wrote: > >> Hi Steve, >> Looks launchpad does not forward the updated comment through mail. >> I updated step 3 because of OEM kernel 5.13 is only in focal-proposed now: >> >> 3. # to install OEM 5.13 >> # Please manually click on Pre-released updates(focal-proposed) in >> `Software & Updates` UI first. >> $ sudo apt-get install linux-image-oem-20.04c >> >> On Fri, Jul 16, 2021 at 10:00 AM Steve Barriault < >> 1932...@bugs.launchpad.net> >> wrote: >> >> > Hi Alex: >> > >> > I did steps 1 and 2 already. >> > >> > Step 3, I get the following error: could not find >> > >> > (Actual message is in French) >> > >> > Could you check if this has been uploaded to the database? >> > >> > Best Regards, >> > >> > Steve >> > >> > On Wed, Jul 14, 2021 at 10:01 AM Alex Tu <1932...@bugs.launchpad.net> >> > wrote: >> > >> > > sorry for confusing, let me break down the steps: >> > > 1. # Add PPA from >> > > >> > >> https://bugs.launchpad.net/ubuntu/+source/linux-firmware/+bug/1933415/comments/2 >> > > $ sudo add-apt-repository ppa:vicamo/linux-firmware-staging >> > > >> > > 2. # to get linux-firmware from Vicamo's PPA >> > > $ sudo apt-get install linux-firmware >> > > >> > > 3. # to install OEM 5.13 >> > > $ sudo apt-get install linux-image-oem-20.04c >> > > >> > > 4. # reboot, and make sure you are running under oem kernel 5.13 >> > > $ uanme -r >> > > 5.13.0-1007-oem >> > > >> > > 5. # check if the target firmware `-63` loaded >> > > $ dmesg | grep iwlwifi >> > > iwlwifi 0000:00:14.3: loaded firmware version 63.c04f3485.0 >> > > QuZ-a0-hr-b0-63.ucode op_mode iwlmvm >> > > >> > > 6. # check if the wifi issue can still be reproduced. >> > > - if it is there, please also attach the dmesg here. >> > > >> > > -- >> > > You received this bug notification because you are subscribed to the >> bug >> > > report. >> > > https://bugs.launchpad.net/bugs/1932548 >> > > >> > > Title: >> > > [Intel Wi-Fi 6 AX201] Video conferences constantly freeze when I am >> on >> > > wireless [8086:a0f0] >> > > >> > > Status in Linux Firmware: >> > > New >> > > Status in OEM Priority Project: >> > > Confirmed >> > > Status in linux-oem-5.10 package in Ubuntu: >> > > New >> > > >> > > Bug description: >> > > Whenever I am using a wireless connection, the image freezes roughly >> > > every two minutes. Sometimes, email cannot be retrieved / computer >> > > complains the connection was momentarily lost. >> > > >> > > - If I am on a wire, this problem does NOT occur. >> > > - This problems occurs on wireless independent of the platform used >> > > (behavior seen in both Google Hangout and Zoom) >> > > - This problem does NOT occur on Windows. I did a meeting where >> both my >> > > Linux and Windows machines were connected to the same meeting and >> using >> > the >> > > same wifi router, and while the performance on Windows was flawless, >> > > unfortunately it was not so on the Ubuntu box. So I don't think my >> wifi >> > > router or network is to blame. >> > > - As far as I can recall, the problem used not to be there 2 weeks >> ago. >> > > So it may have been introduced by a recent update. >> > > - As communicated before, I am on a certified machine from Dell, >> > > recently purchased with Ubuntu already on board from factory (I assume >> > the >> > > logs there were sent to you would contain the information). >> > > - I tried to generate a log on the wireless, but the process did not >> > let >> > > me do this very easily. I am more than happy to send you additional >> > > information - but please let me know which package you want me to spy >> > upon >> > > exactly, as I am not sure what would be helpful in this matter. >> > > >> > > ProblemType: Bug >> > > DistroRelease: Ubuntu 20.04 >> > > Package: xorg 1:7.7+19ubuntu14 >> > > ProcVersionSignature: Ubuntu 5.10.0-1029.30-oem 5.10.35 >> > > Uname: Linux 5.10.0-1029-oem x86_64 >> > > ApportVersion: 2.20.11-0ubuntu27.18 >> > > Architecture: amd64 >> > > BootLog: Error: [Errno 13] Permission non accordée: >> '/var/log/boot.log' >> > > CasperMD5CheckResult: skip >> > > CompositorRunning: None >> > > CurrentDesktop: ubuntu:GNOME >> > > Date: Fri Jun 18 09:47:58 2021 >> > > DistUpgraded: Fresh install >> > > DistributionChannelDescriptor: >> > > # This is the distribution channel descriptor for the OEM CDs >> > > # For more information see >> > > http://wiki.ubuntu.com/DistributionChannelDescriptor >> > > canonical-oem-somerville-focal-amd64-20200502-85 >> > > DistroCodename: focal >> > > DistroVariant: ubuntu >> > > EcryptfsInUse: Yes >> > > ExtraDebuggingInterest: Yes >> > > GraphicsCard: >> > > Intel Corporation Device [8086:9a49] (rev 01) (prog-if 00 [VGA >> > > controller]) >> > > Subsystem: Dell Device [1028:0991] >> > > InstallationDate: Installed on 2021-04-24 (54 days ago) >> > > InstallationMedia: Ubuntu 20.04 "Focal" - Build amd64 LIVE Binary >> > > 20200502-05:58 >> > > MachineType: Dell Inc. XPS 13 9310 >> > > ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.10.0-1029-oem >> > > root=UUID=28dc4511-d4dc-4dec-8abb-64e06b4e9d1e ro quiet splash >> > vt.handoff=7 >> > > SourcePackage: xorg >> > > Symptom: display >> > > UpgradeStatus: No upgrade log present (probably fresh install) >> > > dmi.bios.date: 03/25/2021 >> > > dmi.bios.release: 2.1 >> > > dmi.bios.vendor: Dell Inc. >> > > dmi.bios.version: 2.1.1 >> > > dmi.board.name: 08607K >> > > dmi.board.vendor: Dell Inc. >> > > dmi.board.version: A00 >> > > dmi.chassis.type: 10 >> > > dmi.chassis.vendor: Dell Inc. >> > > dmi.modalias: >> > > >> > >> dmi:bvnDellInc.:bvr2.1.1:bd03/25/2021:br2.1:svnDellInc.:pnXPS139310:pvr:rvnDellInc.:rn08607K:rvrA00:cvnDellInc.:ct10:cvr: >> > > dmi.product.family: XPS >> > > dmi.product.name: XPS 13 9310 >> > > dmi.product.sku: 0991 >> > > dmi.sys.vendor: Dell Inc. >> > > version.compiz: compiz N/A >> > > version.libdrm2: libdrm2 2.4.102-1ubuntu1~20.04.1 >> > > version.libgl1-mesa-dri: libgl1-mesa-dri 20.2.6-0ubuntu0.20.04.1 >> > > version.libgl1-mesa-glx: libgl1-mesa-glx 20.2.6-0ubuntu0.20.04.1 >> > > version.xserver-xorg-core: xserver-xorg-core >> > 2:1.20.9-2ubuntu1.2~20.04.2 >> > > version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A >> > > version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1 >> > > version.xserver-xorg-video-intel: xserver-xorg-video-intel >> > > 2:2.99.917+git20200226-1 >> > > version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau >> > 1:1.0.16-1 >> > > >> > > To manage notifications about this bug go to: >> > > https://bugs.launchpad.net/linux-firmware/+bug/1932548/+subscriptions >> > > >> > > >> > >> > -- >> > You received this bug notification because you are subscribed to the bug >> > report. >> > https://bugs.launchpad.net/bugs/1932548 >> > >> > Title: >> > [Intel Wi-Fi 6 AX201] Video conferences constantly freeze when I am on >> > wireless [8086:a0f0] >> > >> > Status in Linux Firmware: >> > New >> > Status in OEM Priority Project: >> > Confirmed >> > Status in linux-oem-5.10 package in Ubuntu: >> > New >> > >> > Bug description: >> > Whenever I am using a wireless connection, the image freezes roughly >> > every two minutes. Sometimes, email cannot be retrieved / computer >> > complains the connection was momentarily lost. >> > >> > - If I am on a wire, this problem does NOT occur. >> > - This problems occurs on wireless independent of the platform used >> > (behavior seen in both Google Hangout and Zoom) >> > - This problem does NOT occur on Windows. I did a meeting where both >> my >> > Linux and Windows machines were connected to the same meeting and using >> the >> > same wifi router, and while the performance on Windows was flawless, >> > unfortunately it was not so on the Ubuntu box. So I don't think my wifi >> > router or network is to blame. >> > - As far as I can recall, the problem used not to be there 2 weeks >> ago. >> > So it may have been introduced by a recent update. >> > - As communicated before, I am on a certified machine from Dell, >> > recently purchased with Ubuntu already on board from factory (I assume >> the >> > logs there were sent to you would contain the information). >> > - I tried to generate a log on the wireless, but the process did not >> let >> > me do this very easily. I am more than happy to send you additional >> > information - but please let me know which package you want me to spy >> upon >> > exactly, as I am not sure what would be helpful in this matter. >> > >> > ProblemType: Bug >> > DistroRelease: Ubuntu 20.04 >> > Package: xorg 1:7.7+19ubuntu14 >> > ProcVersionSignature: Ubuntu 5.10.0-1029.30-oem 5.10.35 >> > Uname: Linux 5.10.0-1029-oem x86_64 >> > ApportVersion: 2.20.11-0ubuntu27.18 >> > Architecture: amd64 >> > BootLog: Error: [Errno 13] Permission non accordée: >> '/var/log/boot.log' >> > CasperMD5CheckResult: skip >> > CompositorRunning: None >> > CurrentDesktop: ubuntu:GNOME >> > Date: Fri Jun 18 09:47:58 2021 >> > DistUpgraded: Fresh install >> > DistributionChannelDescriptor: >> > # This is the distribution channel descriptor for the OEM CDs >> > # For more information see >> > http://wiki.ubuntu.com/DistributionChannelDescriptor >> > canonical-oem-somerville-focal-amd64-20200502-85 >> > DistroCodename: focal >> > DistroVariant: ubuntu >> > EcryptfsInUse: Yes >> > ExtraDebuggingInterest: Yes >> > GraphicsCard: >> > Intel Corporation Device [8086:9a49] (rev 01) (prog-if 00 [VGA >> > controller]) >> > Subsystem: Dell Device [1028:0991] >> > InstallationDate: Installed on 2021-04-24 (54 days ago) >> > InstallationMedia: Ubuntu 20.04 "Focal" - Build amd64 LIVE Binary >> > 20200502-05:58 >> > MachineType: Dell Inc. XPS 13 9310 >> > ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.10.0-1029-oem >> > root=UUID=28dc4511-d4dc-4dec-8abb-64e06b4e9d1e ro quiet splash >> vt.handoff=7 >> > SourcePackage: xorg >> > Symptom: display >> > UpgradeStatus: No upgrade log present (probably fresh install) >> > dmi.bios.date: 03/25/2021 >> > dmi.bios.release: 2.1 >> > dmi.bios.vendor: Dell Inc. >> > dmi.bios.version: 2.1.1 >> > dmi.board.name: 08607K >> > dmi.board.vendor: Dell Inc. >> > dmi.board.version: A00 >> > dmi.chassis.type: 10 >> > dmi.chassis.vendor: Dell Inc. >> > dmi.modalias: >> > >> dmi:bvnDellInc.:bvr2.1.1:bd03/25/2021:br2.1:svnDellInc.:pnXPS139310:pvr:rvnDellInc.:rn08607K:rvrA00:cvnDellInc.:ct10:cvr: >> > dmi.product.family: XPS >> > dmi.product.name: XPS 13 9310 >> > dmi.product.sku: 0991 >> > dmi.sys.vendor: Dell Inc. >> > version.compiz: compiz N/A >> > version.libdrm2: libdrm2 2.4.102-1ubuntu1~20.04.1 >> > version.libgl1-mesa-dri: libgl1-mesa-dri 20.2.6-0ubuntu0.20.04.1 >> > version.libgl1-mesa-glx: libgl1-mesa-glx 20.2.6-0ubuntu0.20.04.1 >> > version.xserver-xorg-core: xserver-xorg-core >> 2:1.20.9-2ubuntu1.2~20.04.2 >> > version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A >> > version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1 >> > version.xserver-xorg-video-intel: xserver-xorg-video-intel >> > 2:2.99.917+git20200226-1 >> > version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau >> 1:1.0.16-1 >> > >> > To manage notifications about this bug go to: >> > https://bugs.launchpad.net/linux-firmware/+bug/1932548/+subscriptions >> > >> > >> >> -- >> You received this bug notification because you are subscribed to the bug >> report. >> https://bugs.launchpad.net/bugs/1932548 >> >> Title: >> [Intel Wi-Fi 6 AX201] Video conferences constantly freeze when I am on >> wireless [8086:a0f0] >> >> Status in Linux Firmware: >> New >> Status in OEM Priority Project: >> Confirmed >> Status in linux-oem-5.10 package in Ubuntu: >> New >> >> Bug description: >> Whenever I am using a wireless connection, the image freezes roughly >> every two minutes. Sometimes, email cannot be retrieved / computer >> complains the connection was momentarily lost. >> >> - If I am on a wire, this problem does NOT occur. >> - This problems occurs on wireless independent of the platform used >> (behavior seen in both Google Hangout and Zoom) >> - This problem does NOT occur on Windows. I did a meeting where both my >> Linux and Windows machines were connected to the same meeting and using the >> same wifi router, and while the performance on Windows was flawless, >> unfortunately it was not so on the Ubuntu box. So I don't think my wifi >> router or network is to blame. >> - As far as I can recall, the problem used not to be there 2 weeks ago. >> So it may have been introduced by a recent update. >> - As communicated before, I am on a certified machine from Dell, >> recently purchased with Ubuntu already on board from factory (I assume the >> logs there were sent to you would contain the information). >> - I tried to generate a log on the wireless, but the process did not >> let me do this very easily. I am more than happy to send you additional >> information - but please let me know which package you want me to spy upon >> exactly, as I am not sure what would be helpful in this matter. >> >> ProblemType: Bug >> DistroRelease: Ubuntu 20.04 >> Package: xorg 1:7.7+19ubuntu14 >> ProcVersionSignature: Ubuntu 5.10.0-1029.30-oem 5.10.35 >> Uname: Linux 5.10.0-1029-oem x86_64 >> ApportVersion: 2.20.11-0ubuntu27.18 >> Architecture: amd64 >> BootLog: Error: [Errno 13] Permission non accordée: '/var/log/boot.log' >> CasperMD5CheckResult: skip >> CompositorRunning: None >> CurrentDesktop: ubuntu:GNOME >> Date: Fri Jun 18 09:47:58 2021 >> DistUpgraded: Fresh install >> DistributionChannelDescriptor: >> # This is the distribution channel descriptor for the OEM CDs >> # For more information see >> http://wiki.ubuntu.com/DistributionChannelDescriptor >> canonical-oem-somerville-focal-amd64-20200502-85 >> DistroCodename: focal >> DistroVariant: ubuntu >> EcryptfsInUse: Yes >> ExtraDebuggingInterest: Yes >> GraphicsCard: >> Intel Corporation Device [8086:9a49] (rev 01) (prog-if 00 [VGA >> controller]) >> Subsystem: Dell Device [1028:0991] >> InstallationDate: Installed on 2021-04-24 (54 days ago) >> InstallationMedia: Ubuntu 20.04 "Focal" - Build amd64 LIVE Binary >> 20200502-05:58 >> MachineType: Dell Inc. XPS 13 9310 >> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.10.0-1029-oem >> root=UUID=28dc4511-d4dc-4dec-8abb-64e06b4e9d1e ro quiet splash vt.handoff=7 >> SourcePackage: xorg >> Symptom: display >> UpgradeStatus: No upgrade log present (probably fresh install) >> dmi.bios.date: 03/25/2021 >> dmi.bios.release: 2.1 >> dmi.bios.vendor: Dell Inc. >> dmi.bios.version: 2.1.1 >> dmi.board.name: 08607K >> dmi.board.vendor: Dell Inc. >> dmi.board.version: A00 >> dmi.chassis.type: 10 >> dmi.chassis.vendor: Dell Inc. >> dmi.modalias: >> dmi:bvnDellInc.:bvr2.1.1:bd03/25/2021:br2.1:svnDellInc.:pnXPS139310:pvr:rvnDellInc.:rn08607K:rvrA00:cvnDellInc.:ct10:cvr: >> dmi.product.family: XPS >> dmi.product.name: XPS 13 9310 >> dmi.product.sku: 0991 >> dmi.sys.vendor: Dell Inc. >> version.compiz: compiz N/A >> version.libdrm2: libdrm2 2.4.102-1ubuntu1~20.04.1 >> version.libgl1-mesa-dri: libgl1-mesa-dri 20.2.6-0ubuntu0.20.04.1 >> version.libgl1-mesa-glx: libgl1-mesa-glx 20.2.6-0ubuntu0.20.04.1 >> version.xserver-xorg-core: xserver-xorg-core 2:1.20.9-2ubuntu1.2~20.04.2 >> version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A >> version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1 >> version.xserver-xorg-video-intel: xserver-xorg-video-intel >> 2:2.99.917+git20200226-1 >> version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau >> 1:1.0.16-1 >> >> To manage notifications about this bug go to: >> https://bugs.launchpad.net/linux-firmware/+bug/1932548/+subscriptions >> >> ** Attachment added: "diagnostics.txt" https://bugs.launchpad.net/bugs/1932548/+attachment/5511847/+files/diagnostics.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1932548 Title: [Intel Wi-Fi 6 AX201] Video conferences constantly freeze when I am on wireless [8086:a0f0] To manage notifications about this bug go to: https://bugs.launchpad.net/linux-firmware/+bug/1932548/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
