Public bug reported: Laptop's (Samsung Odyssey) speaker works fine, but headphone presents incredibly low volume and buzzing/crackling noise only when sound is being played
ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: alsa-base 1.0.25+dfsg-0ubuntu5 ProcVersionSignature: Ubuntu 5.13.0-30.33~20.04.1-generic 5.13.19 Uname: Linux 5.13.0-30-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu27.21 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: ipontes3olavy 1497 F.... pulseaudio /dev/snd/pcmC0D0p: ipontes3olavy 1497 F...m pulseaudio /dev/snd/controlC1: ipontes3olavy 1497 F.... pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Wed Feb 23 12:37:47 2022 InstallationDate: Installed on 2022-02-22 (0 days ago) InstallationMedia: Ubuntu 20.04.3 LTS "Focal Fossa" - Release amd64 (20210819) PackageArchitecture: all SourcePackage: alsa-driver Symptom: audio Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed Symptom_Card: Built-in Audio - HDA Intel PCH Symptom_Jack: Black Headphone Out, Right Symptom_Type: High background noise, or volume is too low Title: [850XBD, Realtek ALC256, Black Headphone Out, Right] Background noise or low volume UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 07/19/2021 dmi.bios.release: 5.13 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: P03AHZ.009.210719.JJ dmi.board.asset.tag: No Asset Tag dmi.board.name: NP850XBD-XG2BR dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: SGLA185A0K-C01-G001-S0001+10.0.18362 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: N/A dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP03AHZ.009.210719.JJ:bd07/19/2021:br5.13:svnSAMSUNGELECTRONICSCO.,LTD.:pn850XBD:pvrP03AHZ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP850XBD-XG2BR:rvrSGLA185A0K-C01-G001-S0001+10.0.18362:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A:skuSCAI-A5A5-A5A5-A5A5-PAHZ: dmi.product.family: Odyssey Series dmi.product.name: 850XBD dmi.product.sku: SCAI-A5A5-A5A5-A5A5-PAHZ dmi.product.version: P03AHZ dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. ** Affects: alsa-driver (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug focal -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1962019 Title: [850XBD, Realtek ALC256, Black Headphone Out, Right] Background noise or low volume To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1962019/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs