Thank you for taking the time to report this bug and helping to make Ubuntu better.
Bug reporting is mostly about finding & fixing problems thus preventing future users from hitting the same bug. You may find a support site more appropriate, eg. https://answers.launchpad.net/ubuntu. You can also find help with your problem in the support forum of your local Ubuntu community http://loco.ubuntu.com/ or asking at https://askubuntu.com or https://ubuntuforums.org, or for more support options please look at https://discourse.ubuntu.com/t/community-support/709 Do note however that Ubuntu 14.04 LTS reached the end of it's standard support back in April-2019 (5 years after release) thus support options are now limited. This also applies to Ubuntu 16.04 LTS (the release 14.04 upgrades to). - Ubuntu 16.04 (xenial) reached end-of-standard-support on - April 29, 2021. - Ubuntu 14.04 (trusty) reached end-of-standard-support on April 25, 2019. See this document for currently supported Ubuntu releases: https://wiki.ubuntu.com/Releases -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1977461 Title: not able to upgrade from ubuntu 14 lts to 20 lts To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/ubuntu-release-upgrader/+bug/1977461/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs