Public bug reported:
Installing results in:
Preconfiguring packages ...
Selecting previously unselected package ubuntu-advantage-tools.
(Reading database ... 694873 files and directories currently installed.)
Preparing to unpack .../ubuntu-advantage-tools_37.1ubuntu0~24.04_all.deb ...
Unpacking ubuntu-advantage-tools (37.1ubuntu0~24.04) ...
Setting up ubuntu-advantage-tools (37.1ubuntu0~24.04) ...
Traceback (most recent call last):
File "<string>", line 2, in <module>
ModuleNotFoundError: No module named 'uaclient.files'
Traceback (most recent call last):
File "/usr/lib/ubuntu-advantage/migrate_user_config.py", line 17, in <module>
from uaclient import defaults, messages
ImportError: cannot import name 'defaults' from 'uaclient'
(/usr/local/lib/python3.12/dist-packages/uaclient/__init__.py)
dpkg: error processing package ubuntu-advantage-tools (--configure):
installed ubuntu-advantage-tools package post-installation script subprocess
returned error exit status 1
Errors were encountered while processing:
ubuntu-advantage-tools
E: Sub-process /usr/bin/dpkg returned an error code (1)
> which python3
/usr/bin/python3
> python3 -c "import uaclient"
> sudo python3 -c "import uaclient"
> env PYTHONPATH=/usr/lib/python3/dist-packages python3 -c "import
uaclient"
> sudo env PYTHONPATH=/usr/lib/python3/dist-packages python3 -c "import
uaclient"
> ua version
Traceback (most recent call last):
File "/usr/bin/ua", line 33, in <module>
sys.exit(load_entry_point('ubuntu-pro-client==8001', 'console_scripts',
'ubuntu-advantage')())
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/bin/ua", line 25, in importlib_load_entry_point
return next(matches).load()
^^^^^^^^^^^^^^^^^^^^
File "/usr/lib/python3.12/importlib/metadata/__init__.py", line 205, in load
module = import_module(match.group('module'))
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/lib/python3.12/importlib/__init__.py", line 90, in import_module
return _bootstrap._gcd_import(name[level:], package, level)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "<frozen importlib._bootstrap>", line 1387, in _gcd_import
File "<frozen importlib._bootstrap>", line 1360, in _find_and_load
File "<frozen importlib._bootstrap>", line 1324, in _find_and_load_unlocked
ModuleNotFoundError: No module named 'uaclient.cli'
> apt policy ubuntu-advantage-tools
ubuntu-advantage-tools:
Installed: 37.1ubuntu0~24.04
Candidate: 37.1ubuntu0~24.04
Version table:
*** 37.1ubuntu0~24.04 500
500 http://gb.archive.ubuntu.com/ubuntu noble-updates/universe amd64
Packages
500 http://gb.archive.ubuntu.com/ubuntu noble-updates/universe i386
Packages
100 /var/lib/dpkg/status
31.2.3 500
500 http://archive.ubuntu.com/ubuntu noble/universe amd64 Packages
500 http://archive.ubuntu.com/ubuntu noble/universe i386 Packages
500 http://gb.archive.ubuntu.com/ubuntu noble/universe amd64 Packages
500 http://gb.archive.ubuntu.com/ubuntu noble/universe i386 Packages
ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: ubuntu-advantage-tools 37.1ubuntu0~24.04
ProcVersionSignature: Ubuntu 6.11.0-28.28~24.04.1-generic 6.11.11
Uname: Linux 6.11.0-28-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.30.0-0ubuntu4.4
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: KDE
Date: Wed Jan 7 12:18:24 2026
InstallationDate: Installed on 2024-12-13 (390 days ago)
InstallationMedia: Ubuntu 22.04.5 LTS "Jammy Jellyfish" - Release amd64
(20240911)
PackageArchitecture: all
SourcePackage: ubuntu-advantage-tools
UpgradeStatus: Upgraded to noble on 2024-12-16 (387 days ago)
** Affects: ubuntu-advantage-tools (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug noble third-party-packages
--
You received this bug notification because you are a member of Ubuntu
Bugs, which is subscribed to Ubuntu.
https://bugs.launchpad.net/bugs/2137638
Title:
Installing ubuntu-advantage-tools fails with Python module import not
found
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/ubuntu-advantage-tools/+bug/2137638/+subscriptions
--
ubuntu-bugs mailing list
[email protected]
https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
