Public bug reported:
SUMMARY:
The Synaptics SVP7500 fingerprint reader (USB ID 06cb:0701) is correctly
detected by the kernel/lsusb but is not recognized by fprintd or any
available libfprint TOD driver, resulting in "No devices available".
SYSTEM INFO:
- Hardware: Dell Pro Max 16 Premium MA16250
- OS: Ubuntu 26.04 LTS (Resolute Raccoon)
- Kernel: 7.0.0-22-generic
- fprintd version: 1.94.5-4
- libpam-fprintd version: 1.94.5-4
WHAT I EXPECTED:
fprintd-enroll should detect the SVP7500 sensor and allow fingerprint
enrollment.
WHAT HAPPENED INSTEAD:
$ fprintd-list $USER
No devices available
$ fprintd-enroll
Impossible to enroll: GDBus.Error:net.reactivated.Fprint.Error.NoSuchDevice: No
devices available
DEVICE INFO (lsusb -v -d 06cb:0701):
Bus 003 Device 002: ID 06cb:0701 Synaptics, Inc. SVP7500
bDeviceClass 255 Vendor Specific Class
bDeviceSubClass 2
bDeviceProtocol 1
bcdDevice 85.98
iProduct SVP7500
STEPS TAKEN:
1. Confirmed PAM is configured for fingerprint auth via pam-auth-update,
with fprintd/libpam-fprintd installed and active.
2. Tried the python-validity / open-fprintd stack
(ppa:ubuntuhandbook1/open-fprintd) as an alternative driver. The
python3-validity service fails to start with:
Exception: No matching devices found
indicating 06cb:0701 is not in python-validity's supported device
list either.
3. Checked dell.archive.canonical.com for a libfprint-2-tod1-synaptics
package. This driver does not appear to be packaged for the
noble/resolute releases at all (similar to the situation reported in
LP #2136962 for a different Synaptics ID, 06cb:009a).
This appears to require a Synaptics TOD driver (libfprint-2-tod1-synaptics)
supporting device ID 06cb:0701, which is not currently available for any
recent Ubuntu release. Filing this so the device ID is on record in case
Dell/Synaptics/Canonical push an updated TOD driver package, or so it can
be linked to similar reports (e.g. LP #2136962).
ProblemType: Bug
DistroRelease: Ubuntu 26.04
Package: fprintd 1.94.5-4
ProcVersionSignature: Ubuntu 7.0.0-22.22-generic 7.0.0
Uname: Linux 7.0.0-22-generic x86_64
ApportVersion: 2.34.0-0ubuntu2
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Wed Jun 10 20:43:52 2026
InstallationDate: Installed on 2026-06-03 (7 days ago)
InstallationMedia: Ubuntu 26.04 "Resolute Raccoon" - Release amd64 (20260423.1)
ProcEnviron:
LANG=en_US.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
TERM=xterm-256color
XDG_RUNTIME_DIR=<set>
SourcePackage: fprintd
UpgradeStatus: No upgrade log present (probably fresh install)
** Affects: fprintd (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug resolute wayland-session
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https://bugs.launchpad.net/bugs/2156417
Title:
No driver support for Synaptics SVP7500 (06cb:0701) fingerprint reader
on Dell Pro Max 16
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