Public bug reported:
Click on "Install Now" and receive error message stating, "Package
failed to download - check your internet connection." Internet
connection is fine.
ProblemType: Package
DistroRelease: Ubuntu 24.04
Package: linux-headers-7.0.0-28-generic 7.0.0-28.28~24.04.1
ProcVersionSignature: Ubuntu 7.0.0-28.28~24.04.1-generic 7.0.12
Uname: Linux 7.0.0-28-generic x86_64
ApportVersion: 2.28.3-0ubuntu0.1
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: jaustin 2365 F.... wireplumber
/dev/snd/seq: jaustin 2362 F.... pipewire
CRDA: N/A
CasperMD5CheckResult: pass
Date: Mon Nov 2 15:07:06 2026
DpkgHistoryLog:
Start-Date: 2026-11-02 15:06:55
Commandline: /usr/bin/unattended-upgrade
Upgrade: udev:amd64 (255.4-1ubuntu8.16, 255.4-1ubuntu8.17), systemd-oomd:amd64
(255.4-1ubuntu8.16, 255.4-1ubuntu8.17), systemd-timesyncd:amd64
(255.4-1ubuntu8.16, 255.4-1ubuntu8.17), libpam-systemd:amd64
(255.4-1ubuntu8.16, 255.4-1ubuntu8.17), libsystemd0:amd64 (255.4-1ubuntu8.16,
255.4-1ubuntu8.17), libnss-systemd:amd64 (255.4-1ubuntu8.16,
255.4-1ubuntu8.17), systemd:amd64 (255.4-1ubuntu8.16, 255.4-1ubuntu8.17),
libudev1:amd64 (255.4-1ubuntu8.16, 255.4-1ubuntu8.17), systemd-dev:amd64
(255.4-1ubuntu8.16, 255.4-1ubuntu8.17), systemd-resolved:amd64
(255.4-1ubuntu8.16, 255.4-1ubuntu8.17), libsystemd-shared:amd64
(255.4-1ubuntu8.16, 255.4-1ubuntu8.17), systemd-sysv:amd64 (255.4-1ubuntu8.16,
255.4-1ubuntu8.17)
ErrorMessage: installed linux-headers-7.0.0-28-generic package
post-installation script subprocess returned error exit status 11
InstallationDate: Installed on 2025-10-01 (397 days ago)
InstallationMedia: Ubuntu 24.04.3 LTS "Noble Numbat" - Release amd64
(20250805.1)
MachineType: HP HP Spectre x360 Convertible 13-ac0XX
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-7.0.0-28-generic
root=UUID=b0c244cd-48fb-4d5f-a1f0-ca563164739f ro quiet splash vt.handoff=7
Python3Details: /usr/bin/python3.12, Python 3.12.3, python3-minimal,
3.12.3-0ubuntu2.1
PythonDetails: N/A
RelatedPackageVersions: grub-pc N/A
SourcePackage: linux-hwe-7.0
Title: package linux-headers-7.0.0-28-generic 7.0.0-28.28~24.04.1 failed to
install/upgrade: installed linux-headers-7.0.0-28-generic package
post-installation script subprocess returned error exit status 11
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/27/2017
dmi.bios.release: 15.31
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F.31
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 827E
dmi.board.vendor: HP
dmi.board.version: 94.60
dmi.chassis.type: 31
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 94.60
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrF.31:bd04/27/2017:br15.31:efr94.60:svnHP:pnHPSpectrex360Convertible13-ac0XX:pvr:rvnHP:rn827E:rvr94.60:cvnHP:ct31:cvrChassisVersion:skuZ4Z21UA#ABA:pfa103C_5335KVHPSpectre:
dmi.product.family: 103C_5335KV HP Spectre
dmi.product.name: HP Spectre x360 Convertible 13-ac0XX
dmi.product.sku: Z4Z21UA#ABA
dmi.sys.vendor: HP
** Affects: linux-hwe-7.0 (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-package need-duplicate-check noble
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https://bugs.launchpad.net/bugs/2172778
Title:
package linux-headers-7.0.0-28-generic 7.0.0-28.28~24.04.1 failed to
install/upgrade: installed linux-headers-7.0.0-28-generic package
post-installation script subprocess returned error exit status 11
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