Can you specify which kind of file (type) is it? Does the bug occur with
only this file, or happens with all other files of the same media type
or happens with media files of other types also? Do you have the
required plugins installed required to play the format, if it is non-
free media type? Refer
https://help.ubuntu.com/community/RestrictedFormats if you need some
help.
** Changed in: totem (Ubuntu)
Status: New => Incomplete
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Totem doesn't show images, just plays sound
https://bugs.launchpad.net/bugs/196880
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