could you open up a console and use "udevinfo -e >edevinfo.txt" and
attach the resulting text file here?
What I'm interested in is if the name of your USB device shows up in the
output...
** Changed in: ubuntu-meta (Ubuntu)
Status: New => Incomplete
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Ubuntu will not recognize Cell Phone storage devices to copy files
https://bugs.launchpad.net/bugs/242196
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