> On Thu, 9 Jul 2009 14:58:49 +0800 > John McCabe-Dansted <[email protected]> wrote: > >> On Sat, Jul 4, 2009 at 2:23 AM, Evan<[email protected]> wrote: >> > We also seem to have a duplication of effort on several fronts. At >> > last glance we have: >> > >> > - mailing lists >> > - IRC >> > - wiki >> > - launchpad >> > - launchpad answers >> > - forums >> >> I wrote a blueprint for maintaining a database of errors. I suggest >> that for all questions of the form >> "What does this error mean? What should I do?" >> The way to get help is via this database. E.g. say I run >> Xvfb :2 -screen 2 1600x1200x32 >> and get the error >> Couldn't add screen 2 >> Then instead of hunting round in all the of the above. I simply run >> autohelpsys Xvfb :2 -screen 2 1600x1200x32 >> (autohelpsys has not yet been written) >> autohelpsys searches the database for a solution. If a solution is not >> found it offers to create a new ticket. Someone (possibly me) then >> submits something like the the following to the database: >> > > At this point, are we back to telling the user something like "I did > not find you an answer, but if you wait a few days(, weeks, months), > someone should get back to you."? > > It would be better to connect to the live help instead, and when the > answer is written, email the user with. This will give them another > avenue of help, and if the answer was done quickly, may give them the > help in time.
This: http://www.socialdesktop.org/socialdesktop-gcds.pdf appears to be highly relevant to this discussion. I can see this being extensible into the kind of user helping user plus better access to documented solutions capability you all have been discussing. Scott K -- Ubuntu-devel-discuss mailing list [email protected] Modify settings or unsubscribe at: https://lists.ubuntu.com/mailman/listinfo/ubuntu-devel-discuss
