I've recently added a couple of features to apport which modify the information collected when a bug reporter reports a bug about any package.
One is the addition of details regarding modified conffiles which are a part of the package about which the bug is being reported. The bug description will contain a key like 'mtime.conffile.' and data about when the conffile was modified. Additionally, if the user approves it the conffile will be attached. You can see an example of this in http://launchpad.net/bugs/815803. The other feature is the inclusion of upstart override files[1]. In the event that the package provides a conffile file that appears in '/etc/init' a check will be made for a .override file. If one exists an attachment with the name formatted like 'acpid.override' will be added to the bug report. These additions to apport should give you more information about how bug reporters are using your software and help spot configuration errors more quickly. [1] http://launchpad.net/bugs/803977 -- Brian Murray
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