Hi Kevin,
Thanks for informing us about this issue. I do not quite understand why
only the French and Spanish manuals are rejected. How about the English
version? The same rules would apply, I suppose.
Your answer is clear. Let's wait for their reaction.
All this legal stuff is very complicated. Do we have a lawyer in our team :)
Hannie

op 14-11-13 03:36, Kevin Godby schreef:
> Hello, everyone.
>
> Yesterday, someone from CreateSpace's content validation request team
> emailed me to ask for validation that we (I) own the copyright to the
> Ubuntu manuals I've been publishing through CreateSpace.
>
> I assured her that we did own the copyright and, further, that the
> books were CC-licensed and could be copied and printed by anyone.
>
> This evening, she wrote back the following:
>
> "We’ve reviewed the information you provided and have decided to block
> this title from being sold through CreateSpace. The title closely
> matches content that is freely available on the web and we are not
> confident that you hold exclusive publishing rights. For example,
> content from Wikipedia, creative commons content and content with
> private label rights are not allowed since it disappoints our
> customers to pay for content that can be found online for free. As a
> result, we have suppressed this title and removed it from your sales
> channels.
>
> "Please be advised that you must hold exclusive publishing rights for
> titles that closely match content that is freely available on the web.
> If your catalog continues to contain titles that fail to comply with
> these conditions or do not meet our Content Guidelines, your account
> may be terminated.
>
> "To learn more, please see our content guidelines at
> https://www.createspace.com/Help/Rights/ContentGuidelines.jsp";
>
> CreateSpace has now suppressed the French and Spanish manuals and so
> they may be unavailable for purchasing.
>
> I wrote back to the CreateSpace representative, asserting that we hold
> the copyright to the manuals and pointed out that their guidelines
> (linked above) do not exclude Creative Commons materials from being
> published through their site.  I've included my full response to the
> representative below.
>
> I will keep everyone posted on this issue as I learn more. I just
> wanted to give everyone a heads-up in case they were wondering why
> they couldn't purchase one of the manuals.
>
> If you have any questions, please let me know.  Thanks!
>
>
> Here's the email I sent to the CreateSpace representative (Zarla):
>
> Hello, Zarla.
>
> On Wed, Nov 13, 2013 at 7:38 PM, CreateSpace Validation Request
> <[email protected]> wrote:
>> We’ve reviewed the information you provided and have decided to block this 
>> title from being sold through CreateSpace. The title closely matches content 
>> that is freely available on the web and we are not confident that you hold 
>> exclusive publishing rights. For example, content from Wikipedia, creative 
>> commons content and content with private label rights are not allowed since 
>> it disappoints our customers to pay for content that can be found online for 
>> free. As a result, we have suppressed this title and removed it from your 
>> sales channels.
> Your response seems to be contrary to the guidelines you cite. The
> guidelines state in part: "We will not accept content that is freely
> available on the web *unless you are the copyright owner of that
> content.*" (Emphasis mine.) My team is the copyright owner of the
> content. We publish PDFs of the content on our website and also use
> your service to provided printed and bound versions of the work for
> those who do not wish to print the PDFs on their home printers.
>
> Your argument that you don't publish content that is otherwise freely
> available on the web is undermined by the fact that your guidelines
> acknowledge that you do publish public domain content:  "We do accept
> public domain content..."
>
> In conclusion, I contest your removal of our content and request that
> it be made available again.
>
> Thank you.
>
> —Kevin Godby, The Ubuntu Manual Project
>
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