I agree with where you are headed Alberto. I would use a slightly different tact to get there.
*Common situations* where a bug is not a supported triage-able or Ubuntu bug: - 🔏 The software package <https://wiki.ubuntu.com/One%20Hundred%20Papercuts/Software%20packages> being installed is not open source <http://opensource.org/osd>. - 💾 The software package <https://wiki.ubuntu.com/One%20Hundred%20Papercuts/Software%20packages> has not been installed from the *officially provided* Ubuntu repositories. - 💡 It is an *idea* for a new feature. - 🔦 It is a *support request*. - 🔧 The users system files have become *misconfigured*. - 🔪 The users "*/etc/apt/sources.list*" file has become corrupted. As much as I am a fan of calling it like I see it, similar to your page, with today’s everyone gets a ribbon attitude; I would think the above approach would fit more. This is especially true as eyes are being moved to distributions such as Ubuntu more and more. As much as I hate to say his system, I realize more and more users are becoming female so I figured "users" would fit beter in this context. Alberto, I believe you are one of the most active folks and contribute a great deal, so keep em coming and great work. Feel free to change whatever you like this was a scrape from your page, nothing was changed on the page. On Mon, Jun 16, 2014 at 6:02 PM, Brian Murray <br...@ubuntu.com> wrote: > On Mon, Jun 16, 2014 at 09:57:08PM +0200, Alberto Salvia Novella wrote: > > I've been writing a list of common situations where a bug isn't real: > > > > <https://wiki.ubuntu.com/One%20Hundred%20Papercuts/Work-flow/Triage/Real > > > > I don't like the phrase "isn't real". Even if the bug report is not a > bug that developers of Ubuntu are going to fix doesn't mean it isn't a > real issue affecting the user of an Ubuntu system. This is particularly > true with the following points: > > "Its software package isn't open source" > "Its software package has been installed from elsewhere" > "The misconfigured their system" (notice the grammar change) > > The language "isn't real" is likely to aggravate people and rightfully > so. > > -- > Brian Murray > Ubuntu Bug Master > > -- > Ubuntu-bugsquad mailing list > ubuntu-bugsq...@lists.ubuntu.com > https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugsquad > > -- Cory Baudier -- Ubuntu-quality mailing list Ubuntu-quality@lists.ubuntu.com Modify settings or unsubscribe at: https://lists.ubuntu.com/mailman/listinfo/ubuntu-quality