On 24/07/11 18:19, Alan Bell wrote:
On 24/07/11 10:58, a.hun...@visuality-group.co.uk wrote:
Hi!
I'm new to all this, but been reading the discussions coming in
through the emails. Is it just me, or is there some sort of petty
argument going on? Am I reading it wrong?
Love to all!
Alex.
Welcome Alex,
there is indeed a long email conversation going on, I assume you are
referring to the "Re: [ubuntu-uk] Um, why am I blocked from
#ubuntu-uk" thread which actually isn't about anyone specific being
blocked from the channel, it was accidentally set to only allow
registered users for a few hours and is back to open access now. We
generally try to keep this mailing list and the IRC channel polite and
constructive at all times. This is community support, which means we
all help each other, there is no dividing line between those helping
and those needing help with an issue, and we all have access to the
same information. Sometimes there is no immediate solution to a
problem, which can cause frustration from time to time, but we do try
to point people in the right direction to find a solution to their
problem.
Alan.
Apropos - and sorry, don't want to whinge to people who're freely giving
their time - but thought you'd want to know - I just got an email from
one of the people we taught last week to come to the IRC channel for
help because BT can't help her as they don't support Linux. This is what
she said (and by "forum", she means IRC):
"The chap on the Ubuntu forum who's responded to my plea for help has
just given me technical jargon answers I simply don't understand and
he's putting me off Ubuntu."
This woman is by no means an idiot but she's left a larger organisation,
where she had tech support, to start her own non-profit and now has to
DIY - she was pretty enthusiastic about Ubuntu at the session we did and
the welcome she got on IRC at the session was great - so she has gone
ahead and installed her own laptop. But she's bringing the laptop back
here for a Fossbox volunteer to look at. It sounds like it's a simple
problem with wifi on a BT hub - but she has no prior understanding of
networks so she needs simple step-by-step support.
This isn't the first time someone boomerangs off Ubuntu-UK back to
Fossbox wailing that they don't understand what's been said to them. I
know it's often frustrating having to explain the most basic things to
people and translate to plain English, but that's what it takes to get
beyond the techie-sphere with Ubuntu . . .
Again, don't want to carp about the fantastic work done here - I don't
know if it's an issue to lose people this way but thought you'd want to
know the feedback I get here.
Paula
--
ubuntu-uk@lists.ubuntu.com
https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk
https://wiki.ubuntu.com/UKTeam/
