-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 On 16/04/13 22:25, Bod Soutar wrote: > On Apr 15, 2013 8:59 PM, "SuperEngineer" <boo...@gmail.com> wrote: >> If that's not enough info to give when I eventually get home >> early enough to take action... well.... > As for the bug report, you don't have enough info to file anything > that will get looked at, at best the bug will sit there for a while > until one of the maintainers buys something and closes it because > they can't reproduce. Your best bet is to report the problem to > whoever took the payment and let them work out what went wrong.
Well, that's a fairly bleak outlook. When an error occurs, you should see a message to the effect of "our engineers have been notified and will work to fix this". Guess what? We're not lying! Errors in the services produce stack traces which we see in the form of an aggregated daily OOPS report. We do take notice of these and use them to fix bugs and improve the service. Yeah, we're human too.... But we can't keep these reports around forever, so I've taken the liberty of saving away some potential candidates from Saturday morning's report, as well as the web logs. The sooner Billy gets details of the attempted purchases to support, the sooner he'll get his refund and the more likely we are to be able to tally it with an OOPS report and still have useful logs to possibly [0] fix it. Cheers, JT [0] http://goo.gl/ZTE17 - -- - ---------------------------------------+-------------------------------- James Tait, BSc | xmpp:jayte...@wyrddreams.org Programmer and Free Software advocate | Tel: +44 (0)870 490 2407 - ---------------------------------------+-------------------------------- -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.11 (GNU/Linux) Comment: Using GnuPG with undefined - http://www.enigmail.net/ iEYEARECAAYFAlFtyzcACgkQyDo4xMNTLiaDrgCfR5dOrWOTJhOUA6zmCpU2Wvok 2KMAn2OrU5mTjcKWS4OgzxTYClXvqs/j =smbQ -----END PGP SIGNATURE----- -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
