Okay, so with USB keyboard and mouse issues there are a few logs that
need to be attached.

Run the following commands one at a time in a terminal window. Just
pasting them from here into it should work fine.

lsusb -v > ~/lsusb-v 
uname -a > ~/uname-a
cat /proc/version_signature > ~/version_signature
sudo lspci -vvnn > ~/lspci-vvnn (This one will ask for an admin password as it 
uses sudo)

And attach the following output logs to the bug report. All these should
be found by navigating to the root filesystem, but these are the paths
for them.

~/lsusb-v, ~/uname-a, ~/version_signature and ~/lspci-vvnn

These are just general logs, for your particular issue, you will need an
additional mouse and keyboard, preferably not connected by USB. Connect
the additional mouse and keyboard before powering on your machine. Once
logged in, the first thing you should do is to open a terminal window
and enter the following commands: dmesg > ~/dmesg_boot and cp
/var/log/Xorg.0.log ~/Xorg.0.log.

Now comes the part where the extra mouse and keyboard comes into play.
Wait for your primary mouse or keyboard to stop working, then, on the
2nd keyboard press ctrl+alt+f1 to open a virtual terminal window, in
that terminal enter the following commands one at a time (once again you
can just paste them over):

LANG=C
dmesg > ~/dmesg
diff -ns ~/dmesg_boot ~/dmesg > ~/dmesg_diff
cp /var/log/Xorg.0.log ~/Xorg.0.log_tmp
diff -ns ~/Xorg.0.log ~/Xorg.0.log_tmp > ~/Xorg.0.log_diff

This has to be done when the primary keyboard isn't working so that
dmesg and Xorg can collect information about what went wrong with it.
After finishing those commands, attach the following log files to the
report, again, here are the paths for them:

~/dmesg_boot, ~/dmesg_diff, ~/Xorg.0.log and ~/Xorg.0.log_diff.

And that should give enough information for the problem to be weeded
out.

As always, If you have any issues with these directions, feel free to
contact me through launchpad, or ask for help in irc at either #ubuntu-
bugs or #ubuntu-X

~Quinn Balazs

(also this bug is an Xorg issue and is hereby marked that way)
 

** Package changed: ubuntu => xorg (Ubuntu)

-- 
You received this bug notification because you are a member of Ubuntu-X,
which is subscribed to xorg in Ubuntu.
https://bugs.launchpad.net/bugs/1211207

Title:
  Keyboard and Mouse stop working after undefined time

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1211207/+subscriptions

_______________________________________________
Mailing list: https://launchpad.net/~ubuntu-x-swat
Post to     : ubuntu-x-swat@lists.launchpad.net
Unsubscribe : https://launchpad.net/~ubuntu-x-swat
More help   : https://help.launchpad.net/ListHelp

Reply via email to