Sorry to have to tell you this but I installed linux mint on my HP laptop because the freezing black screen on ubuntu 18.04.1 it was becoming a big issue that was affecting the reliability and usability of my HP laptop, and I needed something more reliable. I love and support ubuntu and run ubuntu in a virtual box on my HP laptop and my old Toshiba laptop still with out issue. So I can't send you the files you need. Sorry.
Sent from my Samsung Galaxy smartphone. -------- Original message --------From: Daniel van Vugt <daniel.van.v...@canonical.com> Date: 2018-10-28 11:31 PM (GMT-04:00) To: taelerderb...@gmail.com Subject: [Bug 1800294] Re: Xorg freeze black scr Thank you for taking the time to report this bug and helping to make Ubuntu better. It sounds like some part of the system has crashed. To help us find the cause of the crash please follow these steps: 1. Look in /var/crash for crash files and if found run: ubuntu-bug YOURFILE.crash Then tell us the ID of the newly-created bug. 2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us. 3. If step 2 also failed then apply the workaround from bug 994921, reboot, reproduce the crash, and retry step 1. Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself. ** Package changed: xorg (Ubuntu) => xorg-server (Ubuntu) ** Changed in: xorg-server (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are subscribed to the bug report. https://bugs.launchpad.net/bugs/1800294 Title: Xorg freeze black screen hang up Status in xorg-server package in Ubuntu: Incomplete Bug description: i've had this issue twice this morning where during boot up my screen turns black and i can't get it to come back, then i'm forced to to a hard reboot, this issue often times happens about 99% of the time at the login screen if i don't log in with in about 10 seconds, my screen goes black and i can not get it to come back and i need to do a hard reboot. also sometimes the issue happens during boot up the screen goes purple for a few seconds then black and stay's like that and the can't get it to comes back and have to do a hard reboot, but this happens about 1 or 2 times out of ten boots i would say. so i'm hoping that this issue can be resolved in some way. ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: xorg 1:7.7+19ubuntu7.1 ProcVersionSignature: Ubuntu 4.15.0-38.41-generic 4.15.18 Uname: Linux 4.15.0-38-generic x86_64 ApportVersion: 2.20.9-0ubuntu7.4 Architecture: amd64 BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' CompositorRunning: None CurrentDesktop: ubuntu:GNOME Date: Sat Oct 27 12:40:06 2018 DistUpgraded: Fresh install DistroCodename: bionic DistroVariant: ubuntu DkmsStatus: virtualbox, 5.2.10, 4.15.0-38-generic, x86_64: installed ExtraDebuggingInterest: Yes, if not too technical GpuHangFrequency: Very infrequently GraphicsCard: Advanced Micro Devices, Inc. [AMD/ATI] Trinity [Radeon HD 7620G] [1002:9907] (prog-if 00 [VGA controller]) Subsystem: Hewlett-Packard Company Trinity [Radeon HD 7620G] [103c:808d] InstallationDate: Installed on 2018-10-27 (0 days ago) InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725) MachineType: Hewlett-Packard HP Pavilion 17 Notebook PC ProcEnviron: LANGUAGE=en_CA:en PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_CA.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-38-generic root=UUID=45d6254a-e97a-4d45-b9a9-37afad8da3df ro quiet splash vt.handoff=1 SourcePackage: xorg Symptom: display Title: Xorg freeze UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 08/19/2015 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: F.43 dmi.board.asset.tag: Base Board Asset Tag dmi.board.name: 808D dmi.board.vendor: Hewlett-Packard dmi.board.version: 90.41 dmi.chassis.type: 10 dmi.chassis.vendor: Hewlett-Packard dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF.43:bd08/19/2015:svnHewlett-Packard:pnHPPavilion17NotebookPC:pvr096C120800405F00000620180:rvnHewlett-Packard:rn808D:rvr90.41:cvnHewlett-Packard:ct10:cvrChassisVersion: dmi.product.family: 103C_5335KV G=N L=CON B=HP S=PAV dmi.product.name: HP Pavilion 17 Notebook PC dmi.product.version: 096C120800405F00000620180 dmi.sys.vendor: Hewlett-Packard version.compiz: compiz N/A version.libdrm2: libdrm2 2.4.91-2 version.libgl1-mesa-dri: libgl1-mesa-dri 18.0.5-0ubuntu0~18.04.1 version.libgl1-mesa-glx: libgl1-mesa-glx 18.0.5-0ubuntu0~18.04.1 version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4.2 version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:18.0.1-1 version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20171229-1 version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-2 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg-server/+bug/1800294/+subscriptions -- You received this bug notification because you are a member of Ubuntu-X, which is subscribed to xorg-server in Ubuntu. https://bugs.launchpad.net/bugs/1800294 Title: Xorg freeze black screen hang up To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg-server/+bug/1800294/+subscriptions _______________________________________________ Mailing list: https://launchpad.net/~ubuntu-x-swat Post to : ubuntu-x-swat@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-x-swat More help : https://help.launchpad.net/ListHelp