On Sat, Jan 19, 2013 at 4:05 PM, Martin Albisetti <[email protected]> wrote:
> On Sat, Jan 19, 2013 at 11:44 AM, Grohiik Drog <[email protected]> > wrote: > > today i upload file to my account and after that i try to up and go to > > another folder in ubuntu one but i get this error message and try again > and > > show again this error : > > We are currently in a maintenance window, as announced: > https://plus.google.com/101604387022354574903/posts/gvgjwUV3qV2 I've now subscribed to that Google+ page, but that's the first I've heard of its existence or that maintenance windows would be announce there to the exclusion of this list. This list being what it is would have benefited from a copy of that announcement in particular and a head's up about google plus being the place to be. It's no wonder my fellow U1 user was unaware of this maintenance window, so it's a bit of a cop out to just point to that page and that's that. As if it's somehow a user error not to know about this announcement when it's tucked away in a filing cabinet somewhere in the bottom of a building, without even as much as a 'beware of the leopard' sign. Case in point: Where was the announcement on this list about Google Plus? A more helpful reply would have been: "Dear Grohiik, We are currently in a maintenance window, as announced: https://plus.google.com/101604387022354574903/posts/gvgjwUV3qV2 Sadly it appears to have slipped our collective minds to inform people on this list about our Google+ page, or indeed this maintenance period. Our apologies to you for not being able to plan around this outage for lack of this information. This was entirely our oversight. In the future we'll announce maintenance windows on this list in addition to the Google+ page, as we understand our users might not feel the need to participate on Google+ just to use our product. In addition, I'll ask the team working on the U1 software if the client application can inform the user of a pending maintenance window well ahead of schedule, because that is really the place to communicate this knowledge in the first place. During the maintenance window the client might also give helpful feedback instead of 'File Sync starting...' when it's apparent no such thing is happening. Thank you for reporting this error, which led us to think and come to the conclusion that we could have done better. We will endeavour to do so. Regards, ...." Or you know, something - anything - other than just a link with the implied 'user error' attitude. A bit of a failed experiment in customer service here, Ubuntu. You can do better than that. Gr, Jeroen
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