On 10/09/2015 14:59, Neil J. McRae wrote: > What absolute codswallop. +1 for maintaining a managed NID option - we are a niche ISP and don't enjoy a large FTTC estate - We have insufficient scale to test and deploy large no's of early day buggy FTTC modems - generally the only USP left to smaller ISP's is providing excellent levels of support for the customer and the removal of the FTTC modem will only serve to decrease the reliability, create bad feeling between the customer and the ISP and increase fault resolution times.
I fully understand the need for a wires-only unmanaged FTTC service for the mass consumer market however our customers are looking for reliability over the savings this "improved method" could ever offer - we will now have to decide on a reasonable quality, always in stock, reliable modem - something which in the early days of ADSL was hard to come by - IMO (for what it is worth) Openreach should see sense and realise there is actually a reasonable business case to provide a chargeable add-on to standard FTTC that would include a managed installation/modem and stronger SLA - certainly most business customers would consider this and therefore allow Openreach to maintain the all too valuable income stream from this base. If such an option was to appear OR would need to ensure this is fully delivered end to end within Openreach ensuring the issues that BTW EFM suffers from are avoided (where too often EFM faults bounce between Wholesale (equipment/cables) and Openreach (LLU) with each bounce suffering a day of delay) <- Is this not the argument for keeping a managed FTTC NID when two companies in BT Group (albeit "separate") cannot line their ducks up to solve simple copper line fault issues - what hope does an external untrusted party like us have. Openreach have an excellent pedigree in offering tiered SLAs and the removal of the CPE leads me to question whether Openreach continue to view FTTC as a business grade option with future enhancements in this area - putting this into context would Openreach ever entertain removing the NID for an EAD service and consider this as a workable solution? Andy
