Hi everyone (especially Neil :) ), I got a broadband line for a customer, and the customer wanted an easy to remember phone number and was prepared to pay for it. BT Sales said yes yes, sure we will allocate something nice. They come back with a normal phone number, and the customer says nope, I want another one.
BT says we don't do premium numbers so you can't pick one (hello 21st century, is it really that hard?), but only after the order got provisioned. I then bought a premium number which routes inbound calls through to the existing BT line via Tamar Telecom. That works fine, but I've been calling BT to try and get them to renumber my existing line with the premium one I bought. Tamar Telecom says they've done that before, I need to pay my dues and a small fee and they can release the phone number. BT so far gave me 5 different answers, "yes but I got error 16969 on the portal and we'll call you back", "yes but cloud voice thing", "not sure, will ask", "I think so but costs 43.33", and today they said "No, cannot be done, been doing this for years I know what I am talking about". Again, 21st Century comes to my mind... Has anyone done this before? Why is BT so 1980's and so inconsistent? And before you say anything about choosing another provider, they are the only ones in the building, and I am not willing to go through solicitor paperwork and time to facilitate another ISP into the building. Trying also not to mention the slow slow slow progression of BT-Net line, only to find out they used duplicate IP addresses, and now I am at the back of the queue again waiting to be called back to schedule a site engineer to change an IP address on a cisco 4300 router. Why can't I have the user and pass, change the IP, then they can change the pass again? Grrrr.... Sorry for the long rant about 1980's in the 21st century! Catalin
