Catalin Dominte wrote on 20/01/2020 14:49:
I complained to Apple about the replacement time, for something they got
wrong in the first place. Told them I would invoice them for every day
that laptop sits on their shelf if the keyboard is not replaced within
one working day. Made a bit of a fuss when the shop was completely full,
and they agreed quickly to stop losing customers 😊.
They obliged, and hey presto replacement sorted in 9 hours.
this might work if you're dealing directly with Apple, but if you're
dealing with a Apple Premium Reseller, the workflow is:
- APR diagnoses problem
- APR sends faulty component to nearest Apple support centre
- Apple support centre sends replacement by return
- APR replaces part
A couple of years ago, I dropped a mbp into an APR for a fan
replacement. Two motherboard replacements later and after a litany of
denials followed by a stand-up argument with the poor sod who handled
the repair, they finally agreed that the fan needed to be replaced. It
took a couple of weeks without the laptop to sort all this. These days
for small repairs like this, I usually get parts from The Bookyard and
do the repair myself.
Usually the APR will make the correct diagnosis first time, but
sometimes it can go hilariously wrong.
Nick
