[UC] Sluggish Verizon Services

[Joe Clarke]

I wondered if anyone else on this list has had this experience with 
Verizon Online service:  It appears when you call in about your account, 
you cannot get a real live agent and instead are corralled into an 
automated answering queue for 20-30 minutes.  Can they be serious?  I 
also discovered that by discontinuing  my phone service with Verizon 
while maintaining the DSL, you change your status to a "dry loop" 
account which means you pay double the price, i.e. 70+ dollars a month 
for basic DSL!   It seems like a company that is competing for our 
online business would do better than that; or are they simply trying to 
discourage certain zipcodes from their services altogether and targeting 
the more affluent "FIOS covered" service areas?  Redlining is not that 
old of a concept.  If you notice there are no WaWa's - except on the 
perimeters - within most of West or Southwest Philadelphia; the same is 
true for Citizens'- the "people friendly"- bank which has no real 
representation in West and Southwest Philadelphia.  I can drive down to 
Cape May and pass by WaWa's at regular intervals along the route right 
into to the center of Cape May, itself, but it  seems like the 
convenience store has leap-frogged over large areas of Philadelphia.   I 
guess it's all just the ebb and flow of the free market, unless they are 
receiving special aid or consideration from the city or state while 
doing business in the city.  Then it would be a problem.

Joe Clarke




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