“Philadelphia's widely anticipated 311 call center opened yesterday, offering for the first time a free phone number that residents, businesses and visitors can dial 24 hours a day to get information about a wide array of city services.”
Citizens, This is not for residents regardless of the propaganda! The city departments don’t take or respond to calls unless they wish to be nasty. That is the real and longterm problem for residents, as all long term residents know. Residents can find an initial number in the blue pages. It’s what occurs when that first number is dialed that has always been the problem. A 311 system has no value to residents until a customer service overhaul is done throughout city government. It would be the last phase of a customer service overhaul implemented, not the first! Any of these statistics compiled will be useless unless a dishonest administration tries to use numbers to build a false picture of a responsive attentive city government. Why then are we implementing a 311 system while privatizing libraries? When tourists come to center city, they will be informed of the 311 system in the marketing literature. If they want the tourist bureau or help getting a hotel or want to breakmyroutine in the UCD, this is a perfect system for their referrals. This is a taxpayer subsidy for the tourist industry. Nothing else is believable. Here is the article: http://www.philly.com/philly/hp/news_update/20090101_Philadelphia_opens_311_call_center.html ---- You are receiving this because you are subscribed to the list named "UnivCity." To unsubscribe or for archive information, see <http://www.purple.com/list.html>.
