Mostly the thing I was getting at is how do they treat their customers when they have an issue. I wouldn't have cared if they gave me a free month, but the fact that they took care of it and admitted they had an issue then corrected it permanently. I've worked for a shared hosting company and there were some servers that were just lemons. It seemed liked half of our calls were about these same servers. Company wouldn't do a thing to help them, and it always irritated me that we couldn't fix the issues.
Sounds like Linode is the kind of company I want, someone who will take care of things when they start to go wrong and it won't be a patch job. Thanks for the advice. On 05/03/2011 08:38 PM, Bryan Petty wrote: > I've been with Linode for almost 7 years now. I've never received a > credit for downtime, but at the same time, the closest thing to a SLA > Linode provides is a 99.9% uptime guarantee, which allows for 43 > minutes of downtime per month (it is applicable to a monthly basis at > least), and I've never experienced more than about 2 hours downtime in > my worst year. I think there was once that I did have just over an > hour downtime once, but never requested a pro-rated refund. So to > answer your question at least partially, I'm fairly certain you have > to actually request a refund. Though they respond to support tickets > extremely fast, and have never let me down for the few times I've had > to put in tickets (mostly for upgrades, or billing changes). > > You are right, everyone has downtime eventually, though one of the > reasons I have stuck around for so long is because it happens so > infrequently at Linode in my experience. It seems to only happen about > twice per year, it's usually never for longer than 15-20 minutes each > time, and about 70% of the time it's network downtime, leaving the > host online and running without a reboot most of the time. And to be > perfectly honest, it's only happened maybe once in the entire 7 years > when it's been caused by some negligence on part of the Linode staff. > Once was a hard drive on my host failing, though they are configured > in a RAID 1 mirror, so I was promptly moved off the host and no data > was lost. > > Linode is always on the ball as far as mitigating any problems very > quickly, then writing up a full report shortly after it's been fixed. > If you're curious, you could always browse http://status.linode.com/ > for an idea of what has gone down datacenter-wide, for how long, and > what kind of issues usually pop up. That status page aggregates all > issues across all 5 datacenters btw, most of those issues never > actually affect more than maybe 20% of all Linode customers. > > As Jonathan mentioned, feedback from users verges on fanatical, and > I'm certainly no exception, so I'll save you the rest of the details > for the sake of simply providing info in regards to downtime as you > requested. There's plenty of reviews online if you're looking for more > info. > > Regards, > Bryan Petty _______________________________________________ UPHPU mailing list [email protected] http://uphpu.org/mailman/listinfo/uphpu IRC: #uphpu on irc.freenode.net
