* * *Service Management: IT Support ***
*Primary Skill: *Application Troubleshooting* *Years Experience: 5+ Years *Additional Requirements:* PE Support Analyst o Troubleshoot Issues and Detect Root Cause o Create production Bugs if required o Conduct trainings to the Service operations team on the applications if needed and on all new releases o Review the queries written by t Expenses: No *Work Location: Redmond, WA *Start Date: Fri, 9 Oct, 2009 *End Date: Fri, 2 Jul, 2010 Hours Per Week: 40 *Bill Rate: $40.00USD Resume Required: Yes Overtime Exempt: Yes * Full Description:* *• Description:* o The Scope of work to be executed by analysts under this task order would be for E&D Production Engineering(PE) Support Applications. The coverage will be for 8X5 , Redmond Business hours , plus on-call support in off-shift hours o PE support Project consists of multiple applications in E&D which needs to be supported in E&D. The resource would help the Support operations Team in resolving the incidents, Identify the Root Cause and create productions bugs if required The following describes the role and responsibilities of the PE support analyst *PE Support Analyst* o Troubleshoot Issues and Detect Root Cause o Create production Bugs if required o Conduct trainings to the Service operations team on the applications if needed and on all new releases o Review the queries written by the E&D Support operations team and approve the same before they are o implemented in production o Document Issue Resolution in KB Article, WIKI Documentation etc. o Review existing KB articles o Conduct monthly analysis on the applications to provide feedback on the application enhancement to the project team o Resolve and Close Service Request that are escalated by the service operations team • Implement production code changes and releases, Including UAT deployment and support. Deliverables: Provide Production Engineering support for the 4 sub-projects. Resources will review and provide supportability recommendations on business requirements documents, functional and technical specs, and test plans. UAT deployment and support will be provided. Creation of Support documentation and training of tier 1/2 staff will be completed by these resources. Production deployment followed by tier 3 production support. -- Thanks & Regards Kevin Maripax Solutions | ke...@maripax.com www.Maripax.com --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To post to this group, send email to us_itgroups@googlegroups.com To unsubscribe from this group, send email to us_itgroups+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.co.in/group/us_itgroups?hl=en -~----------~----~----~----~------~----~------~--~---
