*Title: Incident Manager Location: Philadelphia, PA * *Duration: 12 Months*
*Please share resumes to my official mail id - a...@net2source.com <a...@net2source.com>* * Experience:* Roles & Responsibilities for this position Alert Management o Respond to alerts o Analyze alerts o Triage alerts o Trend analysis of alerts o Work with L3 to find solution for alerts Outage management o Respond to outages o Triage outages o Own bridge during outages o Conduct RCA for outages o Work with L3 to find permanent fix for outages Environment/Eco-system management o Understanding of networks, servers & connectivity etc.; o Follow up with external teams (network, SQL, Oracle, Firewall) for environment setup, server decommissioning, to troubleshoot environment issues & for deployment. o Health monitoring Release management o Review/Approve SMOP o Create CM for release o Follow CM process during deployment (to ensure deployment happens in the CM window; know when to rollback if the solution doesn’t work – etc.) · Metrics management o Help in the preparation of metrics & other reports for monitoring Problem management o Acknowledge SRs o Track SRs o Resolve SRs o Follow up and close SRs o Aging analysis · Miscellaneous o Taking ownership of the recurring activities.. *Thanks,* *Amit Sharma* *Sr. Resource Executive* *Net2Source Inc.* *Tel: (201) 340.8700 x 458 * *Mail id : a...@net2source.com <a...@net2source.com>* *GTalk/ Ymgr*: amitsharma.rgtalent *Website: **www.net2source.com* <http://www.net2source.com/> *Microsoft Gold Certified Partner | Cisco Certified Premier Partner | Oracle Gold Partner | IBM Business Partner | ISO 9001:2008 Certified Company | NASSCOM Certified Company | E-Verified Employer* -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to us_itgroups+unsubscr...@googlegroups.com. To post to this group, send email to us_itgroups@googlegroups.com. Visit this group at http://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/d/optout.
