*Reply @ man...@idctechnologies.com <man...@idctechnologies.com>* *Systems Administrator - that has strong experience with Cisco IVR *
*Candidate: H1B, EAD, GC, USC* *Location: Jacksonville, FL* *Duration: 12 months to start* *Interview: video* Our client *is a leading healthcare insurance company located* in Jacksonville, FL. They seek a *Systems Programmer / Administrator that has strong experience with Cisco IVR *and other call center technologies. This is a one year contract that can be extended beyond 12 months. *Essential duties and responsibilities:* · Performs installation, monitoring, testing, configuration, migration, maintenance and troubleshooting of assigned technology · Manages system/application environment and ongoing operations · Ensures that the technologies are updated with current, stable, and compliant architecture and applications that meet enterprise standards · Researches, designs, implements and tests technology solutions · Proactively monitors and reports performance and utilization of assigned technologies · Troubleshoots software and/or hardware issues/failures · Resolves alerts and performs remediation activities · Manages problem or escalated tickets and tasks and out of cycle requests from systems/software owners · Collects and presents data for reporting and planning · Assists with developing tactical strategies, processes and procedures related to systems/application administration · Determines migration and upgrade impacts and diagnose/resolve complex technology/application errors · Collaborates with IT and business area partners on work groups and initiatives · Determines best course of action for meeting business needs · May provide input into infrastructure architecture designs · Writes programming/scripting · May participate in Disaster Recovery planning and exercises *Key Requirements:* · Bachelor’s degree in an IT related field or equivalent work experience · 5-9years of working experience with Cisco IVR and other Cisco and non-Cisco call center technologies · Extensive working knowledge of multiple technologies and their interfaces and integration · Competent working in one or more environments highly integrated with an operating system. · Extensive experience implementing and administering/managing technical solutions in major, large-scale system implementations · High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy. · Experience analyzing business requirements and translating them into technical solutions *Thanks and Regards,* *Manish Atal* *Sr Technical Resource Manager* *IDC Technologies* *1851 McCarthy Blvd. Suite 116, Milpitas, CA 95035* *Email: man...@idctechnologies.com <man...@idctechnologies.com>* *Phone: 408-418-5779 ext 1017* *Gtalk: manish.rgtalent * *Yahoo: atalmanish* -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to us_itgroups+unsubscr...@googlegroups.com. To post to this group, send email to us_itgroups@googlegroups.com. Visit this group at http://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/d/optout.
