Position: Contact Center Engineer Location: Valencia, CA
Duration: CTH A minimum of seven (7) years’ experience within the contact center technology subject matter area is required: o Cisco Unified Communications and Contact Center. o Cisco UC, UCCE, UCCX, and CVP complex troubleshooting o Solid background and understanding of the following areas: Cisco UC and contact center technologies, legacy TDM ACD, IVR, and CTI o Excellent client management resolution, problem solving, and troubleshooting skills are required o Excellent verbal communications and written documentation skills are required o Experience with call flow analysis o ICM scripting or similar scripting experience preferred knowledge of voicemail, unified messaging, ACD and IVR systems, integration to CRM packages o Knowledge of CVP Studio scripting a plus o Knowledge of ASR/TTS implementation a plus o Knowledge of Java and/or VB Script a plus o Ability to work weekends and/or off hours as necessary to meet clients' needs o Candidate must be located within Southern California or be willing to relocate and have the ability to travel when needed. • Preferably someone who has worked with the following applications: OpsWare, Nimsoft NMS (Nimbus), Service Desk Express, Nagios, or other ITSM tool, Cisco WebEx, Citrix GotoMeeting, VNC, SSH, OpenVPN. • Coordinate with architects and leaders on behalf of clients and internal interests • Lead the effort of peer engineers as well as mentor junior staff • Generate clear and concise documentation in the form of case notes, technical tips and white papers • Keep up-to-date with new technology and product offerings in order to provide support as soon as they are launched into the market • Leverage both proven and innovative technology approaches to solve challenging business problems • Provide post-sales support, technical assessments, written documentation and technical leadership • Positively represent Nexus to our client environment • Must be able to handle escalations with vendors and other third parties. • Ability to participate in On-Call support rotation, with ability to carry and respond to a Smartphone. • Must possess an ability to collaborate and work successfully with teams vital to the role. • Excellent oral and written communication customer service skills required • Excellent client management resolution, problem solving, and troubleshooting skills are required • Excellent verbal communications and written documentation skills are required • The person in this role must demonstrate the ability to appear to work on time, accept constructive criticism, and understand and follow work rules and procedures. Education: • Associates degree or higher in technology is preferred, or • 10+ years related work experience Garima Bhardwaj gar...@amtexsystems.com 646-200-7174 -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to us_itgroups+unsubscr...@googlegroups.com. To post to this group, send email to us_itgroups@googlegroups.com. Visit this group at http://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/d/optout.
