Job Title: Technical Analyst- Software tool support
Duration: 8 Months
Location: Bloomington, IL, US
Qualifications:
Our Client is seeking an experienced professional to provide support and troubleshooting capabilities for a complex web based enterprise application running on Internet Explorer. This application experiences frequent slow responses, browser lockups, and browser crashes and the individual chosen for this role will be responsible for troubleshooting and repairing application access and working with other groups to identify and resolve the issues to assure a more stable operating environment. The ideal candidate will have previous experience providing IT operational support for custom developed applications and have previous experience supporting web based applications. The person chosen will be involved with analyzing issues ranging from _javascript_ code, Browser & OS interactions and network transactions as a normal part of the job responsibilities.
Responsibilities & Technical Skills Needed includes:
· Highly technical individual with outstanding analytical/troubleshooting experience
· Develop hands-on experience, create environment of collaboration for application users and technical support
· Operate with a high degree of autonomy
· Results oriented (identify/recognize/pinpoint obscure complications that present themselves)
Strong written and verbal communication skills (both technical and business communication abilities)
· Extensive knowledge of Internet Explorer, Windows OS, and related monitoring tools.
· Troubleshoot workstations experiencing Internet Explorer lockups and crashes
· Knowledge of various Internet Explorer configuration options (Registry settings, command line arguments, Group Policy Settings)
· Strong understanding of Internet Explorer process and memory management
· Understanding of Internet Explorer caching behavior
· Ability to analyze caching interactions throughout mid-tier infrastructure components
· Ability to comprehend server-side application code (Java), as relevant to user-facing functionality
· Network transaction analysis
- Browser to Browser & OS interactions
- XSL, XML
- JQuery
- Familiarity with utilities such as ProcMon, Process Explorer, and GFlags
- Familiarity with monitoring / tracing tools such as Wireshark, HTTP Watch, and Fiddler
Vamshidhar
309-807-5439
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