Hey, Hope you are doing great!!
This is Prahlad from Compunnel software Group. I have an Excellent work opportunity for you to work with. If you are interested and available for below job Requirement, please respond me ASAP with your updated resume. Client: Yahoo!! Location: Sunnyvale, CA Duration: Long Term (6-12 Months) Interview: Phone+ skype *Required skill set:* 1. Avaya CM, Avaya Modular Messaging, Avaya CMS, Call recording, Avaya IVR, Aspect WFM system, Witness call recording and WFM system a Network types a " LAN / WAN a Server domain a " Server management a Processes a " Ticketing Tools a Project Management a Team Management Additions of new call center agents. 2. Development of design templates for new call deployments including, but not limited a to, Avaya TMs Automatic Call Distribution configurations, call flow templates, testing checklists, etc. 3. Physical installation of contact center equipment (as and when requested by Customer) like Avaya Voice Portal, Avaya CMS, etc a Handle all ticketed requests within a specified period of time and ensure closure of all tickets. 4. Run a weekly ticket SLO report for the region and follow up with the support technicians on meeting user expectations a Provide and record updates to Customer ticketing team on all requests. a addressing, DNS naming schemes, dial plan, feature access codes, call flows, etc.). 5. Support the installation, maintenance and troubleshooting of Avaya Voice Portal IVR system a Support the installation, maintenance and troubleshooting of Call Copy call recording system a Support the installation, maintenance and troubleshooting of Witness and Aspect a Hands On Experience on Avaya CM, Modular Messaging, Avaya CMS, Call flow designing, Vector programming a Capacity planning, Resource 6. Network Troubleshooting 7. Configuration and Debugging of Networks. 8. Frontline support 9. Handling Tickets. 10. Expertise in Avaya Technical support and Avaya Communication. ---------------------------------- *Thanks & Regards,* *Prahlad Kumar Gupta* *Compunnel Software Group, Inc.* 103 Morgan Lane, Suite 102, Plainsboro, NJ- 08536 *T: (609) 606-9010, Extn: 1328* *E: **pgu...@compunnel.com* <pgu...@compunnel.com> -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to us_itgroups+unsubscr...@googlegroups.com. To post to this group, send email to us_itgroups@googlegroups.com. Visit this group at http://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/d/optout.
