*Please send the resumes to “divya_das...@aesinc.us.com <divya_das...@aesinc.us.com>”*
*VERY URGENT REQUIREMENT * *ITSM Process Lead position - Need Profiles On Priority* *Rate –65on C2C (Negotiable)* *Location – Lincolnshire, IL* *Duration – 6 Months* *Scanned copy of work authorization & photo id is a must during submission* Co-ordinate inter-process changes with process owners • Ensure alignment of ITSM solutions to organization and organization business needs • Create and maintain the catalog description of existing services offered · by organization • Formulate, agree and maintain an appropriate SLM structure for the · Service Delivery • Ensure appropriate OLAs/SLAs in place to support any new services • Analyze and review actual service performance against SLAs and OLAs • Provide regular reports on service performance and achievement to · organization • Review SLA targets and metrics where necessary • Review OLA targets and metrics where necessary • Agree appropriate actions to maintain or improve service levels • Initiate and coordinate actions to maintain or improve service levels • Review third party underpinning agreements where necessary · Provide input for maintaining the catalog description of existing · services offered by organization • Assist with actions to negotiate, agree and maintain SLAs in · conjunction with organization • Assist with actions to negotiate, agree and maintain OLAs within organization · IT support areas and business units • Analyze and review actual service performance against SLAs and OLAs · for service areas under scope • Provide input and assist in development of regular reports on service · performance and achievement to the Service Manager • Review SLA targets and metrics where necessary • Review OLA targets and metrics where necessary • Review third party underpinning agreements where necessary • Identify appropriate actions to maintain or improve service levels • Initiate and coordinate actions to maintain or improve service levels • Act as a coordination point for any temporary changes to service levels · Responsible for reviewing problem trends and proactively taking actions to identify problems and remove · errors for a department or business unit · Provides a single point of contact and is responsible for coordinating all change functions *Regards* *Marie D Dasari630-315-9569* -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to us_itgroups+unsubscr...@googlegroups.com. To post to this group, send email to us_itgroups@googlegroups.com. Visit this group at http://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/d/optout.
