Hi, I have an urgent requirement with one of my clients, details given below. If you find your self suitable for the position, please send me your latest updated resume along with contact details. Please include your employer details as well.
* Please reply me back at abhis...@rgtalent.com <abhis...@rgtalent.com>* *Job Title * Salesforce Architect *Project Location * Nashville, TN *Duration* 6 Months /Contract *MOI - Telephonic + Skype* Responsibilities: - Implement, and manage multi-channel CRM technical solutions designed to meet business and customer requirements. - Enhance and maintain our client’s implementation of Salesforce Service and Sales cloud, Dashboard and Reports, Communities (Customer and Partner) and any custom objects etc. - Implement new enhancements including creation of custom objects, workflows, Visual Flow, Page layouts, email alerts and templates, and data validation, triggers and test classes; - Develop and maintain Visualforce and Force.com pages and integration to other third party solutions, for example PeopleImport, Demand tools, DocuSign, DrawLoop etc. - Enhance Salesforce functionality through Apex code and triggers as needed - Assist business with De-duping leads, contacts and accounts on on-going basis using CRM Fusion demand tools - Data management through data loader - Support and enhance Cast Iron integrations - Demonstrated ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally - Train new and existing users on how to use system features and processes; - Logging and tracking identified system problems through resolution - Participate in cross-functional teams that address strategic business issues involving CRM and sales operations - Creating and maintaining documentation on processes, policies, application configuration and help related materials for users as Salesforce applications are developed. - Lead / Assist with user requirement sessions and document user requirements to address changing business needs - Contribute on the technical side of business projects and create solutions to meet challenges (including performing detailed analysis of technical and business requirements) - Ability to work independently and engage supervisor as needed. Ability to handle full workload and meet proposed deadlines. - Regularly assess CRM applications and tools to identify and implement efficiencies and potential opportunities for improvement. - May require occasional night and weekend work. - Travel as needed - Physical/Visual Activities or Demands: Physical/visual activities or demands that are commonly associated with the performance functions of this job. - Sitting, talking, hearing, and walking. - Concentrated mental and visual attention with normal hand-eye coordination. - Clarity of vision at 20 inches B corrected or uncorrected. - Generally negligible physical effort, but occasional moving of 1 to 10 lb. items. - Environmental/Atmospheric Conditions: Environmental and atmospheric conditions commonly associated with the functions of this job. - Normal office conditions. Qualifications: - Bachelor’s degree in business or related area preferred, or equivalent industry experience. - Seven or more years of experience leading CRM technologies. - Experience with ACD, IVR, CTI, call recording/scoring, voice broadcasting, and predictive dialers. - Experience with Five 9 dialer - Experience with Cast Iron integration tool - Experience with Cognos or other data warehouse solutions a plus. - Customer focus - Problem solving and decision making - Managing through systems - Process management - Broad and deep understanding of CRM and customer service best practices. - Proficiency with Microsoft Word, Excel, PowerPoint Machines, Tools, Equipment and Work Aids: Personal computer and associated software. Normal office equipment. - License(s)/Certifications Required: Salesforce certified Force.com advanced developer. -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to us_itgroups+unsubscr...@googlegroups.com. To post to this group, send email to us_itgroups@googlegroups.com. Visit this group at https://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/d/optout.
