*Hi All,* If you have anyone with you for the following position, please send the suitable resume along with Contact Details, Kindly share suitable resumes ASAP to gourav.jayas...@nityo.com
*Role: **Production support Analyst* *Location: **Malvern, PA (100% onsite)* *Duration: 18+ months Contract* *Need visa copy * *Briefly describe the duties and responsibilities: * 1. Provides intermediate level production support of applications, databases and/or systems. Monitors production systems for alerts, outages and system issues. Seeks continuous improvements for applications, processes, support methods and team effectiveness. 2. Monitors production applications for alerts and system issues. 3. Works on the low to medium complexity systems with intermediate numbers of interfaces and users the majority of the time 4. Executes technical procedures to resolve production issues. Evaluates systems and processes in an effort to resolves technical problems. Researches issues and performs root cause analysis to minimize risk. Implements effective solutions for break/fix issues and appropriate development initiatives. Communicates systems issues at the appropriate technical level for each audience. 5. Thoroughly understands client business functions and technology needs. Understands tools, technologies, and applications, databases and/or systems, including those that interface with business area and systems. Establishes and grows relationships with the business, technical and management teams. Operates as a trusted collaborative partner with all teams associated with the project. Demonstrates understanding and knowledge of client needs, concerns and challenges. 6. Writes/updates production support documentation, including policies and procedures. 7. Communicates status and resolution of Production problems and support tasks (restores, job restarts, etc.) in an accurate and timely manner. 8. Participates in weekly on-call rotation 9. Participates in special projects and performs other duties as assigned. *Thanks & Regards,* Gourav Jayasval Desk: 609-853-0818 Ext.2113 <609-853-0818%20Ext%3A2110> gourav.jayas...@nityo.com <sha...@nityo.com> www.nityo.com *Disclaimer:* http://www.nityo.com/Email_Disclaimer.html -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to us_itgroups+unsubscr...@googlegroups.com. To post to this group, send email to us_itgroups@googlegroups.com. Visit this group at https://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/d/optout.
