Hi Partners,
Please send profiles matching the requirement to ssava...@hexacorp.com
* *
*Position : Web Developer/Analyst*
*Location : NY*
*Rrate : $45*
*Duration : 6 months.*
*Position Description: *
*Day to Day Responsibilities:*
§ Provide technical support for Ektron Content Management System and MS
Commerce Server.
§ Prioritize requests/issues received via problem management tool
§ Resolve issues within Service Level Agreement timeframe
§ Participate in operational team meetings and provide input as needed
§ Technical resource for IT projects based on demand
§ Participate in quarterly high availability outages, which can include
testing, development and/or migrations
§ Meet with customers as needed
§ Manage and configure the Google Search Appliances
§ Work closely with Engineering Technical lead to ensure support processes
are in place
§ Assist in receiving new technologies from the Engineering Technical lead
to Operations team
§ Ability to assist businesses on demand for highly critical press releases
and other .com related emergencies
*Required Skills {These are skills that candidates MUST possess}*
1.5+ Internet support experience
2.Strong analytical skills, problem solving and trouble shooting skills.
3.Must be able to work independently
4. Technical Skills:
Experience in online Content Management Systems such as Ektron
ASP.NET support experience
Experience in Microsoft Commerce Server
Experience in configuration and administration of the Google Search
Appliance
Understands the concept of both data and information architecture
Has a broad understanding of Network configurations
Desired Skills {These are skills that would be nice for candidates to
possess}
Soft Skills {Communication/Team/Leadership}
1. Must be available to provide support outside of the 8-5 EST timeframe
2.Strong communication and customer relationship skills
3.Ability to multi-task several support issues at once
Additional Details
Hours of work/work schedule/flex-time: Rotating week long on-call coverage
of roughly once every 5 weeks.
* *
*Regards,*
*Savanth Sunder*
<ssava...@hexacorp.com>
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