Hi I have an urgent requirement for* ‘ServiceNow Admin’ *please send me your resumes along with your contact details to *mahes...@adventglobal.com <mahes...@adventglobal.com>*
*Position :* ServiceNow Admin *Location :* Atlanta, GA *Duration :* 6 months plus Contract *DEPARTMENT:* Global Service & Support *1. KEY RESPONSIBILITIES* *Job Summary – (Role Summary)* Responsible for administering and helping guide the development and support of our ServiceNow implementation. This role will also provide both technical and functional support to business users and external vendors/integrators. They will work closely with the business SMEs and ITIL function owners to ensure proper procedure/process, determine and build requirements for future enhancements, answer user community questions concerning application functionality, identify production issues and provide resolution for those issues. *Essential Duties and Responsibilities – (Key Activities)* · Perform day to day administration of ServiceNow · Report on Metrics using ServiceNow and Performance Analytics · Assist in the creation and maintenance of our Service Catalog including approval workflows · Maintain business services and Configuration Item relationships in ServiceNow · Perform installation and testing of vendor-provided updates and new releases · Work with business users to identify and refine business requirements and workflows · Providing ServiceNow configuration and customization assistance including, but not limited to: screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third party software integrations. · Assist in designing, configuring and customizing new applications and modules · Maintain Service Level Agreement (SLA) and monitor SLA workflow · Solution and provide requested configuration enhancements to existing ServiceNow applications · Work with functional and admin teams to deliver automated workflow solutions in ServiceNow · Advanced scripting of business rules, UI Policies, Client Scripts, ACLs, Workflow Activities, etc. · Assist with 3rd party software integrations with ServiceNow · Facilitate and support the rollout of new application and enhancements in ServiceNow · Configure ServiceNow Discovery and Orchestration. · Advise functional and admin teams on design, development and overall ServiceNow best practices. *REQUIRED QUALIFICATIONS* *Education –* · Bachelor's degree in technical discipline or related field or an equivalent combination of education and experience as required for the specific job level (Computer Science or MIS preferred). *EXPERIENCE –* · 3+ Years of experience in supporting/deploying/administering/implementing ServiceNow. *Technical Skills and Knowledge –* · Demonstrated knowledge of assigned applications and demonstrated understanding of the organizations business systems and processes · Demonstrated ability to understand technical problems and solutions in relation to current as well as future business environments. · Demonstrated analytical and conceptual skills in developing efficient and effective solutions to diverse and complex business problems · Demonstrated project management experience in organizing, planning and executing large-scale projects from conception through implementation. · Demonstrated effective verbal and written communication skills for the purpose of providing and explaining technical information to clients, vendors, senior management and staff. · Specialized Technical skills – May require demonstrated experience in one or more of the following: · The candidate will be have an understanding of ServiceNow functionality and how all ITIL processes can be implemented in ServiceNow (this includes, but is not limited to Incident Management, Change Management, Asset Management, CMDB Management, Knowledge Management and Problem Management) · Basic understanding of ITIL Methodology and Service Oriented Architecture. · ITIL Foundation Certification is a plus. · ServiceNow Administrator Certification is a plus. · ServiceNow Implementation Specialist Certification is a plus 3. ACCOUNTABILITY Number of employees supervised: Direct: 0 Indirect: 0 Annual operating and/or payroll budget(s): *Decision making responsibilities (Key Decision Rights):* *CONTACTS (Key Relationships)* *Internal Key Relationships –* · This position will work closely with client management (which may include hotels), development teams, support teams (including Business Requirements, Training and Hotel System Support) central shared services resources, and management to discuss projects, provide recommendations on improvement opportunities and operating and financial performance as well as resource constraints, issues impacting project progress, technical designs. Acts as main liaison to technical engineers to ensures process and system development meets user requirements and performs as expected. *External Key Relationships –* · Key vendors and third party interface provides; as well as, professional associations, industry experts to keep informed of existing and evolving industry standards Thanks & Regards, *Mahesh* Advent Global Solutions, Inc. <http://www.adventglobal.com/> YIM: pampanamahesh Phone : 281-306-2930 |*:mahes...@adventglobal.com www.adventglobal.com -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to us_itgroups+unsubscr...@googlegroups.com. To post to this group, send email to us_itgroups@googlegroups.com. Visit this group at https://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/d/optout.
