Hi Partners, Good Morning
please share resume at *naseer.ah...@nityo.com <naseer.ah...@nityo.com>* *1. Role/Job Title IVR Business Analyst* *2. CLIENT and Complete Work Location: Charlotte – 28217* *Infrastructure-Contact Center | ContactCenter model* * Provide support to consulting and technical teams in different processes including design, development and deployment; document system understanding, contribute to knowledge transfer with the objective of ensuring delivery of high-quality solutions within the guidelines, policies and norms of Infosys.* *3. Required/Must Have Skills * · Working with Business owners, developers and IT Team to collect the requirements · Work with IT Team to understand technical aspect of the system · Translating Business requirement to IT / Technical requirements · Writing formal functional and non-functional requirement specifications · Good knowledge of IVR Technologies, Avaya Experience Portal, Nuance Speech Engine, Java, J2EE, Web-services · Telecom and Cable domain preferred · Experience in various billing systems · Database knowledge – Oracle, RDBMS · Minimum 3 years’ experiences in Business Analyst roll for large scale enterprise IVR. 4. Education Requirement: BE 5. Years of Experience: 7-10 yrs 6. Certification Requirement: N/A 7. Soft Skills Requirement: Good oral and written communication. 8. Work Hours/Schedule: Regular shift 9. Is there a remote-work option?:No 10. Is travel Required? No 11. Interview Process (Is face to face required?): Yes 12. Are you open to candidates from other states who can relocate to the client site?:Yes 13. When is your target start date? ASAP -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to us_itgroups+unsubscr...@googlegroups.com. To post to this group, send email to us_itgroups@googlegroups.com. Visit this group at https://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/d/optout.
