Hello,
Please go through the requirement and let me know your interest. *Solutions Engineer* *Location: Washington, DC* *Duration: Long-term* The primary responsibility Senior Solutions Engineer is to configure and support the CA platform supporting key Information Technology Infrastructure Library {ITIL) processes such as Request, Incident, Problem, Change, CMDB, Asset, Service Catalog, Knowledge, Employee Self Service and other service modules for data center activities. In addition to performing support functions, the Senior Solutions Engineer performs design and implementation tasks like requirements gathering, configuration, integration, and testing for data center equipment. The Senior Solutions Engineer partners with users to create and modify process workflows, reporting and dashboards in addition to developing knowledge, technical and process documentation. Additionally, the Senior Solutions Engineer stays abreast of new features and functionality, playing a key role in driving continual improvement and is a member of the Information Technology {IT) process ownership team. Task for this project will include : Assist with CA Service Desk, CA know ledge Management, CA CMDB, Asset Management, ITIL Virtualization integration for data center servers. Understanding and configuration of Asset Management tools, CMDB, & Asset Management process for data center equipment Participate in the development, testing, and implementation of disaster recovery procedures for critical data center systems Evaluate, analyze and audit production systems processes and server equipment Configuration for CA Report - Jaspersoft Enable IT Customer Support Self Service for CA Service Desk Work with business users to identify and refine business requirements and workflows for add/changes/moves of data center equipment Develop systems integrations and process automation - fully utilizing the platform's workflow capabilities -- *Thanks & Regards* *Pankaj Kumar* *ST Global LLC* Direct: 513-729-7021 Fax: 206-319-4579 pan...@stglobaltech.com www.stglobaltech.com -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to us_itgroups+unsubscr...@googlegroups.com. To post to this group, send email to us_itgroups@googlegroups.com. Visit this group at https://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/d/optout.