*Remedy -- Engg* *Mayfield, OH* *6 Months*
*Remedy:* This is a leadership position with Production Engineering. System Engineers in this area are responsible for planning, leveraging and maintaining the Remedy platform and its infrastructure, applications, procedures and integrations that support all IT cost, service and operation management functions across IT and ultimately IT Service Management throughout Progressive. Through consultation and leadership, Production Engineers plan, engineer, implement and operationalize all aspects of the Remedy platform and its associated integrations. *Core Responsibilities:* - Provide leadership and direction for implementation of Remedy platform projects. - Accountable for the successful delivery, implementation and servicing of application, infrastructure and related processes to production. - Create operational turnover documentation and training for Operations as well as others on the Production Engineering Team for supported tools and infrastructures. - Perform Tier IV level support in resolving complex and critical issues for the complete Service Management tool suite and related interfaces to/from the Remedy system including event management. - Proactively monitor and report on the health of the system infrastructures. - Partner with other Engineering organizations to review tool & process road maps, life cycles and licensing. - Keep tool infrastructures current (versions, patches, platforms, maintenance), supportable and stable. - Recommendations for tool and infrastructure technology upgrades, support, remediation, training, maintenance, end of life. - Experience with products such as BMC Atrium CMDB, Remedy ITSM Suite (i.e. Service Desk, Knowledge Mgmt., Change Mgmt., Asset Mgmt., SLM, SRM, etc.), scripting and/or general application development experience, database (SQL, SQL Query and DBA practices) and data transformational tools (SSIS, AIE, etc) experience necessary. - Identifies process improvement opportunities. - Leads the Service Management Tools Production Engineering team in providing consistent and quality services Seeking senior level Engineers with strong knowledge and experience designing, implementing and supporting large Remedy ITSM implementations and associated systems integrations. Experience with products such as BMC Atrium CMDB, Remedy ITSM Suite (i.e. Service Desk, Knowledge Mgmt., Change Mgmt., Asset Mgmt., SLM, SRM, etc.), databases (SQL, SQL Query and DBA practices) and data transformational tools (SSIS, AIE, etc) is necessary. Proficiency and engineering expertise with Operating Systems such as Linux/AIX/Solaris and Windows is necessary. Skill and experience with scripting tools and/ or general application development experience is needed. The selected individual will be required to lead the enterprise wide deployments of technical solutions from a technical /engineering aspect. Strong problem solving/troubleshooting ability is needed as we will expect this individual to resolve difficult design, implementation and support issues. We seek leaders with excellent verbal, written and presentation skills to build strong relationships with vendors, clients, co-workers; able to interface with all levels of management. Industry Certifications are a plus but not mandatory. Remedy Production Engineering Group. The goal of the Remedy Production Engineering group is to ensure reliability and availability of the Remedy ITSM suite of products (CMDB, Asset, Incident and Problem Management, Service Request Management, Service Level Management, Change Management, and RKM) in addition to other application and integrations (Demand, IT Portal, TelAlert, BEM, etc). Production Engineering assumes responsibility for service, monitoring and control of the production environments, management of implementation, and training of Operations. Systems Engineer Leads with strong technical expertise, exceptional leadership and communication skills are needed to consult on, plan, implement and support projects engineering associated with deploying new ITSM functionality and providing tool and infrastructure engineering for existing deployments. This role requires a strong balance of technical and business skills. Engineering an effective and supportable ITSM environment requires Business, Applications/Systems and Operations understanding in order to leverage the tools to drive business value. Feel free to call me for further information… Regards, Kumar Key Business Solutions, Inc. || Office: 916 646 2080 Ext: 220 || Fax: 916 646 2081 || Email: kku...@key-soft.com || -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To post to this group, send email to us_itgroups@googlegroups.com. To unsubscribe from this group, send email to us_itgroups+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/us_itgroups?hl=en.
