Job Descriptions for L3 Network Location – Fremont, CA
Duration – 4 months + *Job Description* Role & Responsibilities § Perform advanced configuration & trouble-shooting of Network failures – L3 level support. § Handle escalations from L2 incident Management team. § Coordination on Problem analysis and providing RCA. § Plan, execute and report Availability, Performance & Capacity management of Network and Security services. § Coordination with vendor / Service provider for problem resolution. § Change Impact analysis and Change coordination § Network and Security Patch management and upgrades. § Plan and execute DR requirements for the technology and coordinate the same at project and program level requirements. § Troubleshoot hardware and proved hands and feet support § Meet reporting requirements and represent the tower in customer, project, program meeting and audits as required. § Lead the tower for technical operations, Operations standardization and documentation review. § Manage, maintain & update the Knowledge management database for the tower. § Coordinate with customer in creation of SOP’s, Templates, policies, etc. And make sure they implemented and effective. § Making sure that all the resource meets the required security standards, policy and operations standards, quality guideline and procedure and process are followed at all times. § Conduct audits on incident ticket and service request and recommend of improvements § Analysis all the incident, service tickets and initiate for Service improvement and Lean programs. Required Candidate Profile (Job Requirements / Descriptions) *Profile:– * § 7 – 10 yrs of experience in handling Network systems administration. § Expert Knowledge in managing and implementation of Cisco Routers, Switches, Wireless controllers, WAN / LAN administration, Cisco ACS and Nortel VPN networks. § Expert knowledge in managing and troubleshooting Firewalls, Tripwire, RSA ACE server, SSL VPN, Pointsec, Proxy servers and Juniper IDP setups. § Troubleshoot hardware and proved hands and feet support § CCNP Certified, CCIE(q), with one additional certification on Tools, Platforms, vendors § Should have a very good understanding of ITIL process. Preferably ITIL foundation certified. § Excellent verbal and written communication, good customer handling skills and working experience in working with Virtual customers & Teams. *Technical Skills Required * *Key skills required: (in the order of priority)* § 7 -10 yrs in LAN / WAN technologies *Specific Domain/Technical/Functional skills* *Networking* - Recommend new hardware or replacement of existing hardware. - Approve all hardware and software/firmware requests. - Procure all hardware and software/firmware. - De-commission / retire displaced network devices as required. - Track the availability of patches for software/firmware. - Approve the installation of patches for network software/firmware. - Plan and schedule major network software/firmware/hardware changes and repair activities in accordance with Change Management procedures. - Coordinate and ensure that network equipment and network software not covered under warranty is appropriately placed on maintenance service contract. - Coordinate to obtain and provide necessary replacement parts. - Maintain, manage and understand the warranty documentation for supported network equipment. - Review and understand network performance and implications of providing additional connectivity. - Measure and analyze network availability and performance. - Network infrastructure capacity management including forecasting and recommending bandwidth consumption requirements - Provide cost estimate to effect network changes. - Approve network changes and implement them in accordance with Project & Change Management procedures. - Identify areas for improvement including improvements to process flow when required. - IP address design, Consolidation and management. - Network Optimization and QoS Management. - Router & Switch infrastructure Management & configuration - Provide Escalation support to L2 teams, handle major outage review, conduct RCA & Technical SIPs. - Advanced Technology Implementation, Configuration and troubleshooting including MPLS, BGP, Multimedia etc. - Prepare Trend Analysis based on link Usage and Hardware Utilization. . - Able to Implement and configure any one of the monitoring and management platforms like HPOV NNM(used by NOC for up/down), Orion -Solar winds, NETQoS, CiscoWorks LMS, Cisco ACS, MRTG, NetScout, Distributed Sniff, Packeteer, DFM, Cisco MARS, and WLSE. - Able to Implement and configure any one of Load Balancer / Content switching infrastructure like F5, Radware, CSS/CSM etc. - Service mgmt participation, SLA and performance report review and validation, vendor mgmt - Physical installation, staging and basic configuration as per the implementation/LLD document - Network migration activities and implementation rollout - Conduct Network Audit and Policy compliance reviews. - Backup planning for all the in scope network devices - DR planning and execution for all the in scope network devices *List top 4 qualities for evaluation in order of importance* * * * * *Rank * * Criteria for Evaluation* 1 Excellent in Network Administration L3 Level - Network - Cisco Routers and Switches, Nexus switches. - IP routing and Switching. - MPLS Technology. - Routing Protocols like Eigrp and BGP. - Understanding of Cisco ASA (Cisco VPN Technology). - Cisco ACS (Tacacs). - Understanding of Cisco Wireless LAN Controllers and Access points. - Reporting tool and server from NetQos. 2 Excellent verbal and written Communication Skills 3 Working experience in working with Virtual customers & Teams 4 Flexibility , working in shifts ** *Thanks & Regards* *A T T Y* Manager - Recruitment IDC Technologies, Inc., 1851 McCarthy Boulevard, Suite 116, Milpitas, CA, USA, 95035, Contact #: 408-457-9399 Ext: 2026 || Email: a...@idctechnologies.com || Web: www.idctechnologies.com -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. 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