*Hi,*

*Job Title: Avaya Voice Engineer*

*Location: Costa Mesa/CA*

*Duration: 3 Months/Contract to hire*

*Interview Mode: Phone & Face2Face*

*Keep in CC my gmail id **rahul.rish...@gmail.com* <rahul.rish...@gmail.com>

 ·         Must have strong knowledge of design and hands-on ability to
assist with the Architecture, Administration, Maintenance, and Provisioning
of Avaya PBX system (S8xxx and LSP’s) and associated Gateways Hands-on
experience working with enterprise-level Contact Center solutions including
IVR/VRU, Web Integration, PBX/ACD call routing and workflow management, SIP
technologies, and CTI/IVR level reporting Hands-on experience in designing,
planning, analysis, technical design, development, implementation,
evaluation and/or support of new and existing Call Centers in a global
distributed environment Support MAC (Moves/Add/Changes) activities for
in-house systems

·         Engineering and Administration of Avaya Voice Mail Systems
(Including Fax and E-Mail integrations) Engineering and Administration of
Avaya Voice Portal IVR/VRU platforms for enterprise call center applications

·         Engineering and Administration of call center changes (e.g.,
Agents, VDNs, Vectoring) Engineering and Administration of call center
applications (e.g., CTI, CMS, eCAS, Witness Call Recording, AT&T Route it,
and EZ Route applications)

·         Engineering and Administration of Avaya VoIP technologies
Extensive hands-on knowledge and design of toll-free advanced features
Manages backups for all Telecom systems

·         Advanced troubleshooting and administration skills on Avaya S8xxx
and LSPxxx series PBX’s and associated peripherals to include CLAN,
IPMEDPRO, and IPSI boards as well as all carrier services (DS1, DS3, MPLS,
SIP, Etc.) Coordinate provisioning of all voice services and technologies
Engineering and Administration of MUX devices General administration of PBX
functions (e.g., ARS, Call Routing, FAC, COS, COR, Etc.) Strong Telecom
Security knowledge to prevent toll fraud and infrastructure breaches Assist
in the development of the Telephony roadmap Maintain documentation for all
telecommunications systems / devices

-- 

*Thanks & Regards,*

*Rahul Rishu*

*RG Talent Inc*

39120 Argonaut way

Suite # 157, Fremont CA 94538

Phone : 510-443-0758 Ext-111

Email :*rahul.ri...@rgtalent.com*

URL : www.rgtalent.com


*YIM/GTalk --> rahul.rishu05*

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