*URGENT HOT REQUIREMENT…….* *Please Send Resume to **ja...@tresourceinc.com* <ja...@tresourceinc.com>
Hi, I have an urgent requirement with one of my clients, details given below. If you find your self suitable for the position, please send me your latest updated resume along with contact details. Please include your employer details as well. *Job Title Network Data Center Engineer* *Project Location NYC/NY* *Duration 6 Months/Contract* *Interview Mode: Phone and Skype* *Skills Required and Job Description:* Job Description/Requirements: High Touch Engineer (Troubleshooter): As part of Cisco's High Touch Technical Support (HTTS) / Focus Technical Service (FTS) - Provides direct support coverage for all network attached systems and physical network infrastructure including hardware, software, network tools & applications, back office, custom and third party business applications. - Key responsibility is to resolve escalated TAC issues dedicated to RBS onsite in NYC. - Provide Network Problem Resolution, Root-Cause Analysis, IOS Software guidance, troubleshooting assistance and subject matter expert for the customer - Act as the primary technical support person for case management of critical cases at the Network level - Build a customer advocate reputation - Build relationship with the customer's operational and engineering key stakeholders - Build relationship with the customer's Cisco AS/TS/Service & Product sales - Build relationship with Cisco's BUs for your respective technology alignments - Act as the bridge between reactive and proactive services - Provide problem resolution of critical cases focusing primarily on Severity 1 and Severity 2 cases and other severity level cases that Cisco & the customer deem critical - Lead technical weekly case reviews with your region's NCC and engineering teams - Lead case resolution with emphasis on high severity by coordinating right technical resources - Provide technical/operational input to quarterly/joint business reviews on activities and deliverables provided, as well as observed technical symptom trends, remediation, and other related topic - Lead root cause analysis determination on technical issues on the Network Infrastructure - Lead root cause analysis technical document and action plans for Cisco internal stakeholders - Provide quick-turnaround Software referrals to address Customer-identified critical issues, taking into consideration the specific relevant hardware platform, configuration, and currently implemented hardware/software features - Attend meetings for your respective technology and develop a closer link with the global customer teams and NCE teams - Identify and lead focused technical customer training in partnership with HTOM and broader delivery *Certifications: CCNP min.* Thanks and Regards, *Javed Ansari* *Sr.Technical Recuiter* Technology Resource Group Inc. 3736 Hills-dale Court Santa Clara, CA 95051 Office: 408-709-1760 , Ext: 997 <408-709-1760%20%2C%20Ext%3A%20997> | Fax: 408-884-2409 Email: ja...@tresourceinc.com | Web: www.tech-resource.com Gtalk: javed.rgtalent | YIM : javed.rgtalent *Disclaimer: **This e-mail contains PRIVILEGED AND **CONFIDENTIAL** INFORMATION intended solely for the use of the addressee(s). If you are not the intended recipient, please notify the sender by reply REMOVE in the subject line and delete the original message. Further, you are not to copy, disclose, or distribute this e-mail or its contents to any other person and any such actions are unlawful. Technology Resource Group has taken every reasonable precaution to minimize this risk, but is not liable for any damage you may sustain as a result of any virus in this e-mail. You should carry out your own virus checks before opening the e-mail or attachment. Technology Resource Group reserves the right to monitor and review the content of all messages sent to or from this e-mail address. Messages sent to or from this e-mail address may be stored on the Technology Resource Group. e-mail system.* -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to us_itgroups+unsubscr...@googlegroups.com. To post to this group, send email to us_itgroups@googlegroups.com. Visit this group at http://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/d/optout.
