There probably is no different IP address for the sub-domain (or domain).

For instance,

loki.on-rev.com is 74.54.153.70

tweedly.org is hosted on loki, and tweedly.org (and www.tweedly.org) are also 74.54.153.70
(and all my other domains on on-rev are the same as well).

when you send an http request, it uses the url embedded in the request to determine which hosted site should receive the request.

What you could get him to try is to resolve the name immediately before he sends the request (e.g. open a terminal/command window and ping it). That should ensure that the IP address is resolved and cached and ensure that DNS issues aren't in the way.

Sorry, I don't have any alternative suggestion about what the problem might be, but DNS doesn't sound likely to me.

-- Alex.


On 30/03/2011 20:52, paul foraker wrote:
Thanks, Jacque.

On Wed, Mar 30, 2011 at 8:49 AM, J. Landman Gay<jac...@hyperactivesw.com>wrote:

If he's stalling out before your page even loads, it isn't a revlet issue.
Sounds more like a DNS issue. What happens if you give him the IP numbers of
the URL instead of using the standard named URL? That would bypass DNS.

When I use Network Utility to ping the page, the IP address I get back
refers to a generic Apache page. How do I find the IP address of the
subdomain?
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