Hi Bill, then of course i could be happy to get such emails not so often. ;)
Regarding your concerns, i don't think that it is scam. The customer really purchased the software and if i would refund the purchase no one else as the customer himself had an advantage of it. But i keep that in mind. Thanks. Regards, Matthias - Matthias Rebbe Life Is Too Short For Boring Code > Am 26.01.2021 um 18:29 schrieb ELS Prothero via use-livecode > <use-livecode@lists.runrev.com>: > > Matthias, > I regularly get emails that threaten to do financial harm if I don’t do some > kind of payment to them. If it’s a scam, the return email may be spoofed > also. Once I got an email from a known friend requesting assistance during a > travel problem, but the email had been hijacked. From that email address, I > got sincere sounding requests for emergency assistance. When I checked a > Facebook account, I found postings about her hijacked email. > > If you can find an alternative email address to contact, for the person you > found on the internet, you could contact him that way. However, the request > sounds very suspicious to me. > > Good luck, > Bill > > William Prothero > http://es.earthednet.org > >> On Jan 26, 2021, at 9:17 AM, matthias rebbe via use-livecode >> <use-livecode@lists.runrev.com> wrote: >> >> Hi all, >> >> today i had a really unfriendly email from a customer >> and i would like to show what independent developers sometimes have to deal >> with. >> >> First some information... >> i am selling a Win/Mac/Linux tool through Fastspring for years. >> The software is protected using Zygodact from Jacqueline Landman Gay. >> Btw. a really great tool. >> >> The purchase process is quite easy. After successful purchase/payment >> Fastspring contacts post some data to a Livecode Server Script. If the >> Fastpring call contains all needed information the Livecode Server scripts >> call the Zygodact stack to generate the registration data for that order >> and then returns that information. T he customer then get's an automated >> email from Fastspring which contains the details to unlock the software from >> demo mode to full mode. This works for years now and worked before >> Fastspring for years with KAGI. >> >> Today this email arrived: >> >> < >> I plugged in the registration code and received a message that it was not >> valid for the current version that I had downloaded and that I had to send >> more money. >> >> Either send me a valid code or refund my money. >> >> Unless I hear from you today I will contact my bank and my credit card >> company and report this as a fraudulent charge. >> >> Let me know what are your intentions. >>> >> >> >> The funny part is, my software does not return such a message. If the code >> is not accepted because email address and key code do not match, it just >> returns the message "Name or Key incorrect." >> >> So what should i conclude from this? Did the customer try to unlock a wrong >> program? Or did he just interpret the message "Name or Key incorrect" as >> "You have to send more money"? >> >> But what annoys me the most is the way he wrote the support request. >> >> As the friendly person i am, i tried his unlock data here w/o problem. I >> replied to him that the unlock data is definitely working and if that is not >> the case at his side, then i would assume that he either tried to use the >> unlock details with an other program not mine or that he did not exactly >> enter the unlock details. >> I even offered a free one2one remote session to do the unlock process for >> him. >> >> Until now i did not receive any answers. >> >> Btw. according to his LinkeIn profile he is a Digital Journalist and Web >> Designer and is working for a US University.... >> >> Anyway. >> >> Regards, >> >> Matthias >> >> >> >> >> >> >> >> >> - >> Matthias Rebbe >> Life Is Too Short For Boring Code >> >> >> _______________________________________________ >> use-livecode mailing list >> use-livecode@lists.runrev.com >> Please visit this url to subscribe, unsubscribe and manage your subscription >> preferences: >> http://lists.runrev.com/mailman/listinfo/use-livecode > > > _______________________________________________ > use-livecode mailing list > use-livecode@lists.runrev.com > Please visit this url to subscribe, unsubscribe and manage your subscription > preferences: > http://lists.runrev.com/mailman/listinfo/use-livecode _______________________________________________ use-livecode mailing list use-livecode@lists.runrev.com Please visit this url to subscribe, unsubscribe and manage your subscription preferences: http://lists.runrev.com/mailman/listinfo/use-livecode
