Hello, from time to time I have customers where my LC 4.6.4 program crashes on windows machines right away when launching. The only error message is the generic windows message "windows has encountered a problem".
I know that this can happen from everything. Installation without enough permissions, missing or corrupted windows files, anti virus programs, viruses, etc. In most cases I don't find the reason, beside saying "you could reinstall your windows, etc." Though these cases are below 1% of all my installations for the customer it is 100% of fault. And they tell me of course that "all other programs run fine on their computer and just my program is shit" What it makes worse is that often just these customers do very hard to operate their computers or even don't have internet access, so no chance to make remote diagnostics. Because of the 100% unsatisfying experience for the customer it is also very frustrating for me, not being able to help. I am not experienced enough to see if this is a typical LC problem, or an individual problem of my program (the only "specials" is using Valentina and some shell calls) or is a LC program not worse or better as the average of all windows programs? How are your experiences and how do you approach these kind of errors / what do you tell your customers? Thanks Tiemo _______________________________________________ use-livecode mailing list [email protected] Please visit this url to subscribe, unsubscribe and manage your subscription preferences: http://lists.runrev.com/mailman/listinfo/use-livecode
