Hi Jim, now I got the answers of my customer, see below. Thanks for further ideas, isn't solved yet Tiemo
> > 1. When he boots the machine does it go to a login screen or does Windows > just come up? Yes he has a single user on this machine with password protection > > 2. Does he have any third-party firewall installed (like Norton, McAfee, > AVG, etc.) or is he just using the default Windows firewall? Yes McAfee. But he insists, that my App has no blocking entry in the MyAfee list. (Next step he wants to deinstall McAfee) > > 3. Is your app set to auto-launch on boot/login? Noop, one is start from Cd, one from Desktop > > 4. Where is this "shield?" Is it on the desktop or does it appear in the > System Tray when your app is launched? My App doesn't appear either in the task bar, nor in task manger, but the sandglass is running for a short period, before nothing happens As he now tells me, my Apps don't have a shield icon, hmmm > > 5. What are the options if he right-clicks on the shield? > > You might get him to install something like the free Microsoft SharedView > on > his system, so you can take it over and see for yourself what is going on. > But, it is now sounding like not a Rev issue but a permissions/firewall > issue and your app is either blacklisted or requires admin privileges to > run. Will be my next step, though my experience with such system issues and McAfee isn't very deep, thats why I hesitated yet. > > Aloha from Hawaii, > > Jim Bufalini > > _______________________________________________ > use-revolution mailing list > use-revolution@lists.runrev.com > Please visit this url to subscribe, unsubscribe and manage your > subscription preferences: > http://lists.runrev.com/mailman/listinfo/use-revolution _______________________________________________ use-revolution mailing list use-revolution@lists.runrev.com Please visit this url to subscribe, unsubscribe and manage your subscription preferences: http://lists.runrev.com/mailman/listinfo/use-revolution