I have had good look with the emails from individual Apple sales reps or wizards in the stores. They answer right away and they have access to Apple (that we don't -- should but don't). It works fairly good but you have to go to a store where there is an Apple rep first to get an email.
On 1/12/05 4:58 PM, "Wilhelm Sanke" <[EMAIL PROTECTED]> wrote: > This is a post to sum up and end this OT-thread. > Thanks for the two on-list responses to my post and a few more I > received off-list. > > Apparently they are no service email-addresses available, apart from the > dead-end addresses with automated answers and the only live one that > continues to direct me to the dead-ends. And I assume that all the > seasoned Apple users of this list > seem to take it for granted that Apple produces fine products, but > offers lousy service. > > For those who recommended other international phone numbers: > I had explained in my last post why I am not willing to make > international calls on the basis of my earlier experience, and because > all I need is just an email with a Quicktime key for which I already > paid for. > > It seems that service for consumers constitutes the dark side of the > Apple. Either this disastrous type of service is caused by internal > dis-organisation and incompetence or it might be intentional, which > would be even worse. I reserve a few comments I would like to make.- > > This is the text of my last post I sent to Apple Store (U.S.) today: > >> Dear Apple Store Team, >> >> my order W76150797 was made from Apple Store (U.S.). The data I again >> attached - see far below - were taken from "My Account" of Apple U.S. >> The data were available on your Apple Store site until last Sunday, >> Jan 9th, and somebody - probably you - has now deleted all traces >> concerning my order, and the information I now get from "My Account" >> page is "You don't have any saved carts or order history". >> >> Very funny , isn't it? You delete my data, and then say you cannot >> find it?? >> >> The contact address you include in your post below >> (<http://promo.euro.apple.com/promo/help/de/consumer/> unfortunately >> leads into nowhere. All I get eventually is an Irish and British phone >> number. I have explained below why I am not willing to use such a >> service by phone. >> >> All I need is an email containing my paid-for Quicktime Pro license code. >> >> Where is the problem? Why can't you issue a key to me?? The whole >> thing borders on a grotesque. >> >> Please, make an intelligent, competent, and user-friendly move and >> send me this key! >> >> Desperate regards, > > So far... > > Wilhelm Sanke > <www.sanke.org/MetaMedia> > > _______________________________________________ > use-revolution mailing list > use-revolution@lists.runrev.com > http://lists.runrev.com/mailman/listinfo/use-revolution > > | | | )_) )_) )_) )___))___))___)\ )____)____)_____)\\ _____|____|____|____\\\__ -------\ /--------- http://www.bluewatermaritime.com ^^^^^ ^^^^^^^^^^^^^^^^^^^^^ ^^^^ ^^^^ ^^^ ^^ ^^^^ ^^^ 24 hour cell: (787) 378-6190 fax: (787) 809-8426 Blue Water Maritime P.O. Box 91 Puerto Real, PR 00740 _______________________________________________ use-revolution mailing list use-revolution@lists.runrev.com http://lists.runrev.com/mailman/listinfo/use-revolution