On 7 Nov 2006, at 18:39, Marielle Lange wrote:
Luis wrote in response to Jacque:
And, when elaborating a point for which you have no control is an
especially telling consequence of an inability to be forthcoming
with the facts. Just a thought.
The above is a weak and wordy way of calling Jacque a liar.
Can you please stop this!?
My own understanding is that you put in Luis' mouth words he never
had.
Take the facts: I had *exactly* the same problems as Luis. I sent 3
emails to support, spaced by a week, I only got an answer only on
the third email.
Take his perspective. He is a new guy, he tries to send emails to
support, they don't get answered.... what is he supposed to think?
Ok, I see this, but isn't there an auto-responder assigning a ticket
number to the problem? If this was received, obviously the RunRev
servers got the message. If you'd didn't then the message was never
logged on the system, therefore the reason it got dropped needs to be
figured out.
Conclusion:
Don't reply to an old ticket if you want to be sure that your
request is treated promptly
See above, if there is not a new ticket number supplied then it
didn't get through.
Cheers
Dave
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