on 24/8/01 5:09 pm, Heather Williams at [EMAIL PROTECTED] wrote:
> Curry Kenworthy 24/8/01 9:56 am [EMAIL PROTECTED]
> ...
>> (By the way, I saw that for the Standard Edition, you have to buy updates
>> individually for one year, then you have a choice to pay for yearly
>> license--but I didn't ever find the cost of the individual updates. Is there
>> any information about that?)
> ...
> Just so everyone gets this clear: the Standard single user license
> unlocks one edition of Revolution, currently 1.0. This license will not
> unlock any future updates, but is not time limited in any way. You can
> carry on using that version of Revolution for as long as you can run it
> on your computer. To receive continuous updates at no further cost you
> need to purchase a Professional license, which is valid for one year, but
> will unlock all updates released during that year. If you are a Standard
> license holder, and you want features appearing in a later update, you
> need to purchase that update as another Standard license.
Heather,
I think this is clear, with one exception that I'll mention in a minute...
but I also think it represents a change in policy, certainly in what I
believe most people would have understood as the policy. I also think this
new policy is somewhat confused.
* I think it is change in policy, or the previous policy was misleading,
because what I think everyone understands as an 'update' is a differential
price for owners of an existing version to get a new version. What you
imply here is that there are no update prices at all; a person who owns
version 1.0 will subsequently be able to choose to buy a license for 1.1 at
the same price as someone who has never previously bought a license. There
is no update price. I don't think that is what anyone reading the pricing
page would have expected - certainly both Curry and I read it as implying
that there would be such a thing as an update price, and asked (on- and
off-list) what that price would be.
* I think this policy is - leaving aside the merits or otherwise - confused,
because according to the pricing page, after the first year one can
subscribe to updates for a price per year less than the price of a full
standard license. If your policy is as stated above, why would customers
buy another full price license (which will entitle them to no further
updates) rather than buying a subscription for less money which will
presumably entitle them to this update and others to follow?
* I have one query about your message above.
> the Standard single user license... is not time limited in any way. You can
> carry on using that version of Revolution for as long as you can run it
> on your computer.
> ... a Professional license ... is valid for one year, but will unlock all
> updates released during that year.
As written, this would suggest that whereas a Standard license will allow
users to run the unlocked edition as long as they have a compatible
computer, a Professional license will not - it will actually expire after a
year. Is that really what you meant? Or is it only the subscription which
expires after a year, leaving users able to run the last edition they
unlocked for as long as they have a compatible computer?
Please note that I have not in this message addressed the merits of this
(new) policy; this is not because I don't have opinions about it, but I
wanted to concentrate first on clarifying the situation. FWIW, I think it's
flawed - but it is your business (which won't stop your customers and
potential customers, including me, whinging^H^H^H^H giving you their
opinions). All I'd say at this stage is that I hope that RunRev will be as
open to feedback on this issue as it is on technical matters.
Ben Rubinstein | Email: [EMAIL PROTECTED]
Cognitive Applications Ltd | Phone: +44 (0)1273-821600
http://www.cogapp.com | Fax : +44 (0)1273-728866
